Dresden, United States
3835 Raiders Rd
N/A
+1 7407544328
Repair services
Federal replaced my furnace in 2018 with a energy efficiency furnace. I have had no issues with keeping my house warm in the winter and my gas bill is super low. We decided to add central air to the house this year. So we called Federal for the a/c. Our house is nice and cool now, this being a 90 year old home. They are great and we highly recommend them.
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They do a great job at my property's!!!
Very professional and knowledgeable
We went with another company because I don't believe in your policies. We know someone who works for your company and when our furnace went out on a Saturday night that person told me that they aren't allowed to do side jobs anymore... Even for family. I would have to wait until Monday for someone to come out. I understand you are in business to make money but to tell an employee that they aren't allowed to assist family to keep them from being cold in the winter for a couple days is asinine. I would've been MORE than happy to pay for services on Monday when your business opened up. Turns out it was an 11 item that you would've charged 4x more for. Have a MERRY CHRISTMAS
BAD customer service and poor response times. Overpriced for such poor quality of customer service. Also, you would think a 8,000. Unit purchased from them only 8 years ago would have better quality and wouldn't have 2 motors blown already.
We had been living in a new house for several months, with a perfectly functioning HVAC unit. I decided we better have it cleaned and inspected as we never had it done. The following happened in the space of a few days. Called this company. The technician showed up cleaned and inspected the unit saying it had years of service remaining. Charge was a bit over 100 bucks. We wake up to no heat. Called them back. Another technician shows up and after a few minutes said we had a bad circuit board. Without fanfare, handed me a bill for over 500 dollars. I about fainted. Again, we wake up to a malfunctioning unit. Call them yet again. Spend most of the day here and hand me another bill for almost 300 dollars. Adding this up yet? It matters little if this was mischievous intent or incompetence. I'm out around a grand. Just do yourself and wallet a favor and do NOT call these people. Also, do not expect the courtesy of a reply to any correspondence.
I had the guys from Federal out to tune up my heat pump and furnace. The service technician was polite, profession, and clean. My wife keeps a very clean house, and she didn't even know they were there. My favorite part of there Precision Tune Up is the peace of mind that my equipment is running at it's best. After a couple of tests and adjustments the technician let me know my system was dialed in for peak efficiency and performance. If you want A service at a fair price these are your guys. All around well done. Thank You.
Had to replace a furnace control board that was obsolete. It took a few hours, but technician worked late Friday and then came back on Saturday to finish repair.
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