Durban, South Africa
Clare Hills
N/A
+27 801313111
NO ONE ANSERING THE PHONES, FROM THE MORNING I'M TRYING TO CALL THEM BUT NO ARESPOND, AND I DON'T HAVE ELECTRICITY AT HOME, MY FOOD IS ALL GOING TO BE TROWN AWAY,
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I am pleasantly surprised with the excellent service I just received today, in a day when most people are already in holiday mode. I logged a fault at 10am this morning and was told to wait for 2-24hours to get help. I am happy to say we had the municipal staff at my property around 1pm and by 1:30pm the fault was fixed and our electricity back on. Thank you so much to the staff at the service desk and the one’s who assisted us. We will not have a dark Christmas afterall.
impossible to report a fault, no one answers the phone nor do they respond to emails and whatsapp. In simple terms, you can't complain about the service because there isn't any.
This must rank as a worse department. Reporting an electricity fault is a nightmare. the line rings forever and no one picks up the phone. I wonder if these reviews are taken seriously by the municipality management
Nothing, yes nothing works. The contact center, WhatsApp, Facebook and email don't work. Press 2 to give current outages does not work. The call center answers then puts you thru to an agent after a long recorded silly message, but you have to wait at least an hour, eisch no airtime.
Terrible customer service we have waited more than 24hrs for the replacement of a stolen cable, the phones ring for over 30min without being answered. Our food is getting spoiled the fridge has been off since Tuesday midnight its Thursday we are still waiting
No one answers Opened 24hrs but no ones answering They just don't care One star is too much, this department should get no stars
if there was an option for half a star or no star at all.... land line never works. No one responds to the whatsapp line nor replies to emails.....
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