Durban North, South Africa
32 Burne Cres, Glen Ashley,
N/A
+27 315621037
R4000 x2 appointments for bandages done badly not one stitch yet. Then when bandage pulling off next day want to charge another fee. Awful vets. Not first bad experience either. Going to another vet to get done properly. They even brought out the wrong dog. Would never go there again.
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A family members pet required veterinary attention due to a laceration on his front right paw. Ashburne was recommended by myself as the nearest emergency vet. The laceration was approximately 4 cm in length with an approximate depth of 0.5cm. The veterinarian decided that the pet needed to be sedated. The pets condition deteriorated substantially afterwards, and it was suggested by the vet that he was poisoned. The contradiction lay by which the veterinarian initially advised that the pet was received in order, besides the laceration. It is heartbreaking taking a beloved pet for treatment and not returning home with them. The responses by the treating vet were evasive and the standby vet arrogant with no sense of accountability and an heir of invincibility. A bill was forwarded with an addition of R1000 to the amount initially discussed. R.I.P Taffie 2020/12/16, Approx. 18:15
I have not personally visited the vet as a client or "parent of the patient", but I have interacted with them. The place is neat and clean, service is good. They show care and compassion when dealing with animals. I cannot comment further as I have not dealt with the business more than that, but the experience was good.
I am sorry I never tried harder to avoid this vet in an emergency situation. 10 years ago, the vet botched the home euthanasia of our very old dalmatian and left him in pain for over an hour, suffering, while the injection took effect and refused to come back to use more to actually put him out his pain. This was traumatic for everyone. This week we used them in an emergency on a Sunday for a laceration and what regret we are filled with. They never once applied a proper cross bandage on the dog to try prevent it from just slipping off, R4000 later for cleaning and bandaging that wasn't done correctly, no stitches to even close the wound and then want us to keep coming back practically everyday for new bandages and to pay for this when they're not doing it properly. Zero customer service and overpriced for the service you receive. I will definitely make sure to never use them again, and good luck to those who do!
Worse after hours experience ever. Sunday morning rushed my really sick fur kid there and was told she has a cancerous tumor in her stomach. The vet who never introduced himself to us didn't even care about my dog suggested surgery but wasn't to keen to save her or do the operation. After waiting 1hr, finally they bought her out for me to take her to Westville vet hospital to get a second opinion ,I am so glad I did . Surgery went well and she doesn't have cancer. I think Ashburn vet staff should all go back to training and I will never recommend or use them again. Only interested in money....
my dog was run over on Friday morning 2nd Oct and i was quoted 5000 to sort him out with an overnight stay pending 2500 deposit. later that same day they called me telling me he was ready for collection with a bill of 6900. I was told to bring him back on the Monday for a bandage change 780. Monday comes 7 phone calls later i manage to collect my dog. I was continually asking what i need to do going forward, no answers just bring him back in 5 day for another bandage change. the service i received was sub standard especially for that price. I have moved to La Lucia vet, they are extremely helpful and show a level of respect and professionalism that i didn't experience at Ashburne
If I could rate Ashburne 10 stars, I would! My dog fell seriously ill within a few days. I took him to a vet near my house on Thursday, Saturday and Sunday. She put him on drips and administered anti nausea injections. My dog deteriorated after these visits. He had become extremely thin, was not eating at all and had severe vomiting and diarrhea. He could barely keep his eyes open and stand on his own. On Tuesday, I went to another vet and he referred me to Ashburne. My dog was admitted on Tuesday at Ashburne. Each day I would get calls informing me on his progress. I kid you not, in a matter of just 2 days, he had recovered completely. He was such a ball of energy when we fetched him. He had put on some weight and had started eating on his own. The service we received was excellent. The staff were absolutely amazing and very warm and loving. Another aspect I was highly pleased about was that every detail of his treatment was indicated on the invoice so we knew exactly what was being paid for. To the staff of Ashburne Veterinary Hospital, on behalf of my dog, Diesel, I thank you for the outstanding service and bringing him back to life! ️
Very lovely staff , and the vet was fantastic, was thorough ,friendly and very helpful in tending to our puppy's emergency. Absolute pleasure of an experience
Deli
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