Durban North, South Africa
35 Umhlanga Rocks Dr
N/A
+27 315637577
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Nadia is a great pharmacist and offers good advice to her customers. She is fun and quite quirky. She loves her customers and has great relationships with them. Nivi her assistant is also so helpful and willing to help with anything. Angel the teller is also very sweet. Not too much parking as centre is very busy and there is one handicapped parking available. The pharmacy also sells lots of gifts such genuine silver jewellery, lotions, bags, scarfs, creams etc. Great variety
like
Very poor service Got a script emailed to the pharmacy from the GP but frequency missing We had to phone and be told this at 4h30 pm Next day we phone and ask what is happening. Get told they will send the meds but we must phone the doctor for correct script 4h30 still no feedback and no meds so I drive to the pharmacy Long story how she was busy and and.... She says she tried to call the doctor and she told my mom what was happening. All not true. I am at home and no calls received and doctor confirmed she was in all day I tell her to check previous order for same meds. She checks and then gives me half the dose because she does not have enough but does not tell me. As I am a nurse I can see what she has done but thought I report it to the owner today. I phoned the doctor and told them to send the correct script. Well I have phoned the pharmacy twice and left messages to inform them a script will be coming and if the owner can please help me. It's once again nearly 4h30 and still we wait Shocking and sad that small business want our support but treat us like this My sick old mother is just not important to them And now the cherry The script is done but because I never left instructions they just left it..... And as it turns out Nadia has not been in for a few days so the promise of her phoning back is not true. She is busy in the clinic is the response I always get AND she is the only one who checks the email.....
I phoned 3 times and all 3 times got a recording "you have reached DN Pharmacy, please hold we are all busy" and then politely cut off.
Really great pharmacy. Always willing to help and have great advice.
Personal and attentive service
Deli
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