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Dyand Mechanical Systems Inc

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Edmonton, Canada

dyand.com
HVAC contractorAir conditioning repair serviceAir conditioning storeFurnace repair serviceContractors· HVAC contractor· Air conditioning repair service· Air conditioning store· Furnace repair service

Dyand Mechanical Systems Inc Reviews | Rating 3.6 out of 5 stars (5 reviews)

Dyand Mechanical Systems Inc is located in Edmonton, Canada on 14840 115 Ave NW. Dyand Mechanical Systems Inc is rated 3.6 out of 5 in the category hvac contractorair conditioning repair serviceair conditioning storefurnace repair servicecontractors in Canada.

Address

14840 115 Ave NW

Phone

+1 7804525800

Offerings

Repair services

Open hours

...
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M

Mark Hall

I had probably the worst customer experience I have ever had in my life with this company. So I had them do my new furnace 6 years ago and this winter (before this recent cold) the furnace has been acting up, it’ll only run for 15 minutes at a time then stop for an hour. So my place is freezing. I pulled out my sales agreement with them where I agreed at a cost of several hundred dollars more to have a “10 year parts and labour warranty”. I figured in the next ten years I’ll likely need service once or twice and that should cover it. So I call in, discuss my problem and they say they can have someone out to review which starts at 250 (or something about that) and then whatever work needed is extra. I remind them I have this 10 year agreement and they say that is only valid if I had my furnace serviced by them every year, which I later find out would have been another couple hundred dollars. A year! Unreal. So by this logic I paid several hundred dollars for an insurance policy basically and then would have had to pay another say 250 a year for annual service so in the event something happened I could save 250. This is Insane. I explained to them how ridiculous that is and also that no where on my agreement e to does it say I need to pay them annually for a regular service. I have since had a friend of a friend come over who does this sort of thing who commented how poor the install is and that the issues my furnace has now are because of how the drain was ran which he explained was the easy / wrong way. The right way would have taken another 20 minutes to do at install. I have never been so disappointed with a company in my life. Furthermore he states annual service is a scam and you need a service maybe once in 10 years. Avoid these criminals at all costs. I feel these losers actually stole from me and I hope they all wind up on the streets as cold as I have been in my house

T

Tymn Martin

No return calls on 24 hour call service. Poor workmen ship on install,transformer hanging by wires, exhaust vent pipe not hooked up Family could have been gassed. Now have build up of rust inside new furnace. Now they are not answering my calls!

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M W

The old furnace was not heating and Dyand was able to schedule a replacement for the next day. Sven and Sterling arrived on time and assessed what had to be done. They carefully moved in the new furnace, still in its box, which we appreciated. They also observed all COVID rules. They removed the old furnace and wanted to get the new one installed quickly because the house was cold. They seemed to be a good team and were quite pleasant. When they were done, Sven explained things, checked to see that the area was clean, and made sure we were satisfied.

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A F

Dyand installed the heating and ventilation system in our new build property 4 years ago. The installation was substandard and they had to come back to seal all of the leaks in the ducts with foil tape where air was pouring out, but only the ducts that were not already behind drywall so we are no doubt paying to heat the void spaces due to leaky ducts that were never sealed properly. We do not get effective heating to the furthest areas of the home from the furnace. I noticed all of the dampers were left 100% open so I contacted them about balancing the system but the 'engineer' they sent had no idea what I was talking about. I understand the dampers are not entirely effective but they do help divert the air to where it is needed - they are there for a reason! The worst part of the whole job is that the incompetent installer ran a heating duct directly behind the thermostat location, so the thermostat trips off well before the house is at the required temperature - absolute basic schoolboy error!!! Our thermostat has to be set to 28 degrees to reach a comfortable temperature upstairs, unfortunately this means rooms that are a close duct run from the furnace are like a sauna. They have no interest in resolving the situation so we stopped trying but safe to say, I would never use or recommend this company.

E

Ed E.

Wood and Energy Store part of Dyand Mechanical I had initially given a positive review..... But, ....after dealing with the business for over 2 years I would change my review dramatically. Adrian, his salesmen and installers are quite incompetent. It took 2 years to have a fresh air kit installed. I had problems with the draft, alarms, glass, stove, smoke, and on one occasion even the fire department showed in bunker gear! Many telephone calls and visits could not budge anyone to install the fresh air vent to the stove. It was only after I spoke to parts (and they had 7 kits in stock) were they convinced to come out. Of course I paid for stove one, stove two and finally the vent install. See where I am going? They sell fireplaces but no one wants to service them or back up their product. I wonder why they had seven stove specific fresh air kits when I bought the one of a kind stove? Maybe they leave off any part that is too difficult to install. Oh, they used a plastic wrapped vent pipe so I still have to do it again. With the venting adequate at least the stove draws better. I am sure we had at least 8 service visits for a simple install. DO NOT USE THIS BUSINESS. They have no idea of pain caused by their inadequate business plan.

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