Eagle, United States
0315 Chambers Ave
N/A
+1 9703283000
Great room, bed, a whole kitchen with a sink whole fridge microwave dishwasher and plates and utensils. What more could you need and the price is unbelievable. Great customer service and nice clean everything. Top notch hotel !!
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Overall its clean with friendly staff. And during these times it is everything i expected and more. Comfortable beds and spacious rooms. Close to anything you could need and most is walking distance. Also have a bus directly to and from the airport that's a 2 minute walk from hotel and only 4 a ride!
Some staff were polite, but Alexis and the manager Dana were rude. You could go to the front desk and ask Alexis a question and he just stared at you. We spent a LOT of time at the front desk due to our keys deactivating once and sometimes more a day. We saw a lady buy a pizza only to learn the pizza oven "had been stolen" and Alexis told her it would be 3-5 days for a refund even after she told him that was all the money she had to feed her child. No offer of a trade or anything. I saw more people complaining about the service than not. Alexis told us basically if we had paid full price we wouldn't get rude service. The manager approved the rates on checkin. If they were not okay then someone should have spoken with us about it instead of being rude the entire time we were there. I questioned charges in my bank account that were not posted on my motel account. I was told it was not their problem and I needed to speak with my bank. I tried to reach the manager Dana on numerous occasions by text and voicemail and she never returned one single phone call. My rate for one of my rooms was confirmed at one price and yet charged at a higher rate. The manager would not speak to me about this. The rooms were run down. The breakfast was nonexistent. If you want to get rude service and deal with shady people feel free to stay here.
We spent a lot of time at the front desk because our keys were deactivated at least once daily. There was a running joke at the pile of keys on our room table because it had become a persistent problem. We had at least 12 keys for 3 rooms over 2 days. See photo in search. The clerks could care less and blamed it on our phone but the other people in our party did not have the same problem in spite of our keys being together. Staff was extremely rude especially Alexis. We obviously spent a lot of time at front so we saw them treat everyone with this rude tone. If we could give service a 0 we would. Transactions going on with our bill that were not explained. Money we have to dispute with our bank because they told us it wasn't their problem. Do not stay here unless you want rude service and a lot of headache in spite of trying to take a vacation.
Customer Service is terrible. Staff is rude. I had to close my debit card in spite of all the inconvenience to myself because the manager would not discuss with us inaccurate transactions on my account. We attempted to contact her by text and voicemail over several days and multiple times with no response. We were told it wasn't their problem and if I wanted charges to stop coming out then I needed to check out. RUDE RUDE RUDE service. The area is amazing, but I would definitely find another local motel to stay in.
Staff was friendly and room was clean! Covid breakfast was better than some other places we've stayed recently for the fact they actually had sandwiches we could microwave in our room. 3 other places we'd been to recently didn't have hot food at all so that was a nice surprise! Only thing is, if you're looking for this hotel at night the turn in is easy to miss. There's a really bright parking lot light behind the sign and the sign isn't lit, so was hard to see, but thankful for GPS giving instruction to turn.
The front desk staff is super friendly. The rooms are big and super clean. Overall a great place to stay.
This was an amazing stay the staff was so friendly. The manager dana went above and beyond for us. We truly thank you
Deli
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