Eagle, United States
710 E Riverside Dr
N/A
+1 2089382838
Worst customer service and management ever. Do not stay here!! We called and were quoted a Hilton Honors rate. We left the next day and saw we got charged significantly more then what we were told the stay will be. Called right away and was told they can’t help and to call corporate. Called corporate and after two hours on hold was told hotel needs to fix the error because they never applied our Hilton honors status to our bill. I called twice a day for four days and left messages for the manager who never called me back. Finally I got a hold of the front desk manager who was super rude and said it’s too late and refused to acknowledge the rate we were told it was going to be be and refused to add the Hilton honors to the account to adjust anything. The front desk girl that works there was also really rude the entire time we were there.. would never stay here again or recommend this hotel to anyone. I will be disputing the charges with my credit card company since the hotel can care less.
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Need to sharpen somethings up. Beautiful hotel.
Recently opened location and a very friendly staff. The kids and I did a small stay-cation and loved it! The heated pool is wonderful and big enough for several families to use it while still staying apart. The suite we stayed in had a nice ceiling fan in addition to 2 large flat screen TV's.
3500mi so far on a road trip from Sunny Florida to Idaho, and we randomly happen to pick a brand new hotel Stayed in a room that had never been occupied, a bed that had never been slept in, towels that had never been used...definitely a first, probably a last
Awesome place! Beautiful room. Friendly. Cool pool. Very clean. Would definitely go back
Great looking hotel but the rooms didn't have a hot water flow cold comes out great but hot no flow. Late check out wasn't available on diamond members NO LOCAL CHANNELS. What a joke
am so sorry to report about a very upsetting experience at your facility. Homewood Suites By Hilton in Eagle Idaho, was less than helpful. We attempted to check in at the normal check in time and was told the room wasn't ready. After waiting 45 minutes, I was told that they could accept my gift card and was NO help in how to go about using the coupon. Customer Service was horrible and COLD. My children had been looking forward to the Spring Break Trip for months and I left your hotel with 3 children in tears and a ruined Spring Break trip.
I checked in today on their first day open. This brand new property is excellent and the the three employees that greeted me were the nicest I've experienced anywhere.
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