East Hanover, United States
150 NJ-10
$$
+1 9735159500
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
The tank sale was amazing and both cashiers were so helpful! They really made my day with how friendly they were and helping me carry my purchase up.
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Recently we purchased a new lead and collar for our dog at Pet Co on Rt. 10 in Hanover. Looking closer at the items when we got them home we had found out that they increased the price by 25%! Needless to say we where not impressed by this show of corporate greed! When I returned these items to the store and asked why I was told the price increased. What I can’t figure out is how does the price increase on an item already in stock and that has been paid for. No this excuse doesn’t float with me. I was in retail for over 22 years. First in, first out, stock rotation, inventory turnover are obvious items that are overlooked. New stock in equals items with a price increase, not ripping off customers to pay a higher price than what is listed. The excuse of California (corporate offices) told us to do this is no excuse what so ever. Instead of dealing with this chain I would suggest you support your local Mom and Pop shop, can’t make it there? Anywhere but Petco is advisable, unless of course you like to be ripped off!
I purchased a chew bone which my dog enjoyed, but 24 hours later he started passing foul smelling gas and then diarrhea with blood. I took him to the vet and he was given antibiotics for 7 days. He is doing well now. No more chew bones! Update (3/20/21) I spoke with the manager and she was able to locate my purchase in their database (I had used a debit card). She said I could get a refund, so I went to the store yesterday (manager was not there, but the male staff spoke with her via phone).They did not refund the original cost of the chew bone (9.05) because "I didn't have a receipt" even though they had a printed copy of the purchase from their database, so they refunded 8.52 because the chew bone is currently on sale. POOR CUSTOMER SERVICE!
Petco West Orange always has everything that I need. The staff are great. Keisha the groomer is awesome. She is extremely caring and you can tell that she loves animals.
The East Hanover Petco is a great store. While it's small compared to the Parsippany store, but it's still a good store.
Good store for animal lovers nice staff go there all the time can bring your pet inside with you
Absolutely wonderful experience! Allison gave me great advice on my purchases. I had gone to Petsmart first (had no idea there was a Petco in the next shopping center) and purchased 2 hamsters. I was told that the hamsters could live in the same cage. As I was driving I noticed this Petco and stopped in to see if they had any different supplies. Allison had given me information about the hamsters including a booklet on care. I wish I would have known about this location as it is "hidden" from sight. I will say that Petco has definitely earned my business just due to the amount of knowledge and outstanding customer service that I received!
They ha do what I needed and staff was extremely helpful in locating items
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