East London, South Africa
5 Tecoma St, Berea,
N/A
+27 437211751
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Don't talk to me, talk to my lawyer
like
Unfortunately terrible service experienced here. We were appointed them by the buyer/agent for a property transfer. Unfortunately incompetent and unethical experience with being instructed by them to get a quotation to have an aircon fixed. My mistake was that I got the quotations for numerous things because they would take days to respond and forget they said things that they have confirmed. In the end to get things done, I said I will get the quotations. After submitting quotation to them, they authorize it and I proceeded with quotation. The owner changed their mind and sent someone else after report was given on what needs to be fixed. There was an inspection fee (which Cumberlege and the owner was aware of). The invoice is made in my name and now Cumberlege says the seller is refusing to pay for this invoice. They ignore me when I direct them to the emails where they instructed me to go ahead with the quotation. They told me to get the quotation, they told me the quotation is approved by the seller, they are refusing to pay for this invoice because "the seller is refusing". The entire experience with them was just highly frustrating, from being incompetent in terms what a COC is, to who is responsible for fixing what, to forgetting they ever confirmed/said something, to saying they will get back to you by the end of business day and you have to phone them at the end of business day the next day to find out what is going on. I was working with Thumeka, and sometimes I would have to CC in the owners/managers to get a response from her. In the end, though, disappointed that the owners who are fully aware of this would not be ethical and take responsibility for their decisions.
good customer service
Quality service
Very professional
Deli
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