East Peoria, United States
3808 N Main St
N/A
+1 3096942555
I rented a truck for 1 day (Saturday) returned that evening. The office was closed so dropped keys in drop box. Exactly 1 month later I receive a bill for almost 1800 dollars in damage. Including black and white copies that were so grainy you couldn't tell what they were. Contacted the adjustor and he sent me "clearer" pictures that were nothing more than pics of the truck. Contacted my insurance and explained the situation they Contacted Enterprise for pics which they never sent. After about 6 months I received a letter stating that they wanted to retain me as a customer so they were going to "cover" the damage. No apology, I was never contacted as such from the local office on say the Monday after the rental. Surely 1800 dollars in damage would have been immediately evident. Will never use Enterprise again.
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Absolutely pleasure dealing with this Enterprise branch. Was willing to look for a car for me even when they were out of cars. Highly recommended! They will have my return business.
I have been following Josh from the Pioneer Parkway location for my recent rentals. His customer service skills are really great. He is a Very empathetic person. Now that he is in East Peoria location, he will get my business there. Customer service is what brings repeat customers. Thank you Josh
Great customer service. Everything I asked for except Sirius radio. I included it in my rental but they could never get it to work
The Enterprise I go to on Main Street in East Peoria is the best their respectful and they take care of all your needs of renting you a car...
Usually I pick up the car from the airport, but it was too late and they already closed. So I chose Enterprise. I just realized, apparently they gave me compact car while I paid for intermediate car. Is this common? Do I need to ask for proper car or they just give me and hope everything okay? Edit: updated to 2 star. I'm glad someone follow up this case on google map review.
Very easy setup and they got everything ready for me to pickup a car. I had my truck going into the autobody and needed a rental. Very good service.
Great rental experience. Car was cleaned inside and out. Check in and check out processes were quick. Car was returned two days early and extra fees were waived. I would recommend this Enterprise location to others.
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