Eastbourne, United Kingdom
23 Marshall Rd
N/A
Well, what can I say, the service, the web site and ordering process along with the clothes quality and prices were all first class. Because of Covid 19 we are having two celebrations so it worked out much cheaper to buy our suits than hire them. We ordered 8 suits to be delivered to different addresses for our wedding guests. As you would expect not everyone got their sizes right so some items needed changing. The returns process worked like a dream. One person didn't return their items quick enough so we started to panic. We needn't have as my email to them was very swiftly dealt with by Ben and everything was sorted in 48 hours. We send a very well deserved pat on the back to Ben and the other members of staff who dealt with our orders. Don't hesitate to use this company. Jon
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Excellent Tuxedo fits like a glove
Non-existent customer services I would recommend you avoid buying from them. Dobell managed to send me the wrong trousers for a suit I urgently needed. Their site says that they can arrange for an express exchange if needed and ask that you email their customer services team who will get back to you within 24 hours. 6 days later still no news from customer services despite subsequent message. I've even tried contacting them on social media where they continue to post but receive an automated response directing me to the same email address. In the meantime I immediately sent back the wrong trousers and have received confirmation from Royal Mail that these have been delivered but still no news or acknowledgement from Dobell. They seem to be having a closing down sale so who knows if I'll ever get my trousers, at this rate I won't need any part of the suit.
Needed a standard black suit for a funeral. Placed an order at 12.30pm on a Friday received the delivery by 3pm the following day. Very happy with the quality of the material and the fit. This will be my \go to\ for formal wear from now on as the online range is there for every occasion.
Great products, delivery is next day would recommend this company to anyone great prices too.
Deli
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