Eastbourne, United Kingdom
Stansted Rd
N/A
+443456063606
I’ve just subscribed to milk & more excited by the fact I can have my milk delivery to the door early and in glass bottles too! but found myself extremely disappointed when my delivery never arrived! I phone the customer service line they really couldn’t care less just said your milkman has finished his rounds now and it says here he’s delivered! Maybe it’s in a safe place!? Nope I did not receive it! I said I will be cancelling my subscription, they said ok! Not a care for customers at all!!! Obviously used to people complaining!
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Do not even attempt to get to this in a hgv, flt driver full of attitude and refuses to bring the pallet to a safe loading place without you smashing into anything yourself.
Dreadful customer service, have been a regular customer, but then deliveries of milk started arriving after midday only way of communicating is via phone or freepost (dark ages) and when you do get through they really don't care about the customer. Unfortunately looks like we will just cancel milk order. Such a shame.
Only first two milk deliveries were on time. After that milk is being delivered very late, when I am at work or not delivered at all. I've complained about it on webchat, received an online voucher for five pounds...which is no longer valid. Webchat staff replies with copy paste ready sentences, like robots. Products were nice, fresh and tasty but I sadly do not recommend the company because of very poor quality of customer service. At least refunds come on time.
Great service, wide range of products
Deli
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