Eastbourne, United Kingdom
1A Furness Rd
N/A
+448439027051
Their tracking details sent said my delivery was made around 3.20pm, when in actual fact it was shortly before 8pm to a closed business address. This has been captured on CCTV so they can't lie about it. Will be letting the seller know how useless they actually are
like
XDP were supposed to deliver a bedframe. I got a call in the morning advising they were 5 minutes away and that it would be a doorstep delivery. I asked if that meant they would deliver to the doorstep of my flat as most companies will do when delivering a large item during the pandemic. They said no. I explained that I'm disabled and would be unable to carry a bedframe up a flight of stairs but they still refused so I had to cancel the delivery. Their attitude was very unprofessional and I can't even contact the company to complain. Very poor service all around. I would give it zero stars!
The tracking app is pretty glitch and I initially had issues finding out when my item was due for delivery. I had good responses to my emails though and once confirmed, my item was delivered within the allotted time with no issues.
Got email to say my packages would be with me today. Driver turned up and after 10 minutes in the back of his van. He tells me that my packages are not on his van. He told me don't worry I'll bring them tomorrow quality service
Poor tracking system, not turmed up for 3 days despite time of delivery on tracking system, not responding to emails or phones, shockingly terrible company.
Ordered a cross trainer from Amazon the seller used XDP. Ordered on the 8th june left the depot on the 22nd it's now the 14th July and still no cross trainer , just had refund from seller.
Absolutely useless. I was sent a txt with a delivery time of between 4.10pm and 6.10pm. I tried using their app to see how close the driver was but the map only shows my house (I know where I live). So I left work early to make sure I was home on time, only to find a missed delivery slip. They had left my parcel with a neighbor and she told me it had been delivered an hour ago. I had no text or email stating this and the app still shows my parcel as out for delivery. Avoid if possible.
This courier company must be the worst courier service of the century. They have about a 30min hold time on the phone every time I phone them and my parcel is now 2 days late and still has not been delivered. The XDP website looks like it hasn’t been updated since the 1900s and is completely user unfriendly. Any company who uses XDP should consider changing to another courier service.
Deli
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