Easton, United States
3816 Hecktown Rd Ste A
N/A
+16108298888
I am very satisfied with Allstate Insurance. The rates have saved us a lot of money. Their claims service is excellent. This agency however makes a lot of mistakes; the type of mistakes an agency should never make. A lot of my time and research went into getting the mistakes corrected. One of their mistakes cost me thousands in a claim. Another mistake could have cost me more than the value of my house if I'd had a liability claim. Insurance agents should never make these mistakes. As for Micaiah Mansell, he rarely responds to emails, and when he does his response doesn't answer the question you asked. It's as though he doesn't even look into your question. The agents themselves are never available unless you go to the office and back them into a corner. Even then they won't talk to you until after they have finished with all of their sales duties. The agents are always polite and respectful, but after a while you wonder if the money saved is worth the risks associated with an incompetent agency.
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Kristin has been such a delight to work with. Her dedication and pride in her work speak volumes on how good of a person she is. She’s by far the best agent I’ve ever had the opportunity to deal with. She made sure to find coverage within my budget and to have every detail explained. My previous insurance company was a nightmare but Kristin made sure the transfers were smooth and correct in one try. Thank you so much for helping me throughout this difficult time. I recommend you to anyone!!
Koch 33 Toyota made sure that all my needs were met they worked tirelessly to make me a happy customer my Salesmen Jeff Vinson worked extra hard going thru all lengths to make this work for me The finance department also help with the deal in getting me the best deal possible which they were able to do thank you Koch 33 Toyota I will definitely recommend and definitelybill return in the future
4 out of 5 stars go to customer service I’ve received from Kristin Viscardi. I cannot say enough about how helpful and pleasant she has been. I purchased a new car from the dealership she was working as an Allstate representative for and she was kind enough to sit down with me and help me sort out my policy for the car and look at my house insurance as well. Great, right? Gets better. I was very close to changing companies for insurance; then I had an accident and the new car totaled, the other guy’s insurance took responsibility but I had a lot of questions. I have tried reaching someone multiple times and never got a call back. I even finally reached someone and he told me he would get some answers and call me back; never did. I finally called Kristin directly and asked if she could possibly help me. On her day off she made a phone call, got right back to me and then told me she would follow up the next day when she was in the office. Guess what? she did. Since that time, Kristin has been more than helpful and has absolutely gone the extra mile to accommodate me. I again was looking to see what my employer offered as a discount with other auto insurance agencies and there was a call from Kristin checking in to see if I had resolved my issue with the GAP insurance. (She might also be psychic!) She didn’t need to do that, but that little personalized service just kept me as a client for both my vehicles and my home insurance. I hope they know what an asset they have in her. If you’re looking for a new policy I’d highly recommend calling her personally, if she can’t help you, she will certainly make certain someone else does.
I had an amazing experience setting up my contract with Allstate. The process was simple and easy to understand. Annie at Koch Toyota 33 made it an enjoyable experience and took the time to explain everything to me. As I am a new car owner this was my first insurance policy and I greatly appreciated her help during this stressful process! She made me feel valued as a customer and I know I could reach out to her whenever. Annie was professional, positive, and knowledgeable. Thanks so much!
Very helpful. Went out of her way to try and save me money. Excellent service!!!!
Always willing to go above and beyond for the customer! Rachel and Jaqueline are awesome and Micaiah strives to satisfy! Thanks Allstate!
I was taken care of excellent
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