Bilston, United Kingdom
Barton Ind Park, Etruria Way
N/A
+44 8003345545
Have used this company multiple times find them very good
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Absolutely appalling customer service! You cant speak to a manager, never anyone there it appears, the staff that answer the phones are very rude. Please Please avoid at all costs and use somebody else!! I went to Ace Foam and got ACE service...
Customer service is terrible. I ordered two sets of cusions. One was perfect and matched the dimensions ordered. The other was out by an inch on each side. I contacted their customer care to resolve this and was asked to provide picture evidence which I did. I have now been told that the size loss is due to packaging. The cusion has been left out for multiple days to see if it will resize itself and has not. No genuine appolagy given, no admission of mistake, no replacement offered and no refund given. Emails back and fofth for days and im no closer to getting the ptoduct i ordered or a refund.
Very friendly people to deal with, very kindly cut me some foam whilst i waited. Very highly recommended.
Deli
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