Eau Claire, United States
4800 Golf Rd
$$
N/A
Some of the best service I have received in a long time. I have been looking for a new engagement ring for a while as mine sadly got lost. The associate named Taylor was very sweet and willing to work with my price range unlike a lot of jewelry stores who push more expensive rings on to you. She seemed to not just care about the sale but cared about what was going to make me the happiest and even willing to have me look online and if I see a ring that I want to look at first before buying, she would go out of her way to get in for the store for me to even just to take a look at. I brought my daughter in at the time who is a huge fan of Disney and also made my daughters day to try on their Disney rings just for fun. They seem to honestly care about their customers and make it a great experience!
like
Went to the store and it was closed and needed someone to look at my ring because I knew they was something wrong with it. I went to another jewelry store where they inspected my ring and showed me 3 prong cracks on the screen. Went to Zales the next day and the salesperson told me nothing was wrong with it! My middle stone moves and prongs are cracked. How is that not an issue? I said the heck with it and went back to the jewelry store that originally looked at it. With a second opinion and a second set of eyes, they saw the cracks as well and told me my center stone could’ve fallen out at anytime. So happy I went to a different place!!
Was told on Wednesday 9/30 that ring was ready to be picked up and would be open on Saturday. Drove an hour to get to store on Saturday 10/3 and it closed. Sign says closed until 10/6. How can you run a business when it is closed????????
HORRIBLE!!! 2 years ago I got an engagement ring, horrible service then & every visit since. Bought the matching wedding band in Jan, it came back the wrong size, sent back to fix then COVID hit. no customer service available to locate my ring, track the order, store is closed! I have no ring for my wedding and don’t know when I’ll get it. Very angry!
Called to see if this location was open since the one in my town closed permanently due to covid, the lady said yes they are open all weekend until 6. I drove 2 hours to bring my rings in to be sized, and they were CLOSED!
Staff was way morre friendly and understanding than the Chicago location. Was willing to sit down and work with me.
The woman, Dawn, who took care of us was stellar. Unlike all the other shops, she didn't continue showing us things which were twice our price range. She also didn't question my experience or desire to inspect the stones in more detail than the average client. Instead of being given a condescending response, she was more than happy to provide a loop (basically a jeweler's specialty magnifying glass) and also load them into a video microscope for even more precise viewing. I will come back through and update this after experiences with the cleaning/maintenance, longevity, and dealing with the warranty plan. I'm brutally honest as can be seen with my other reviews, and I do actually come back and update if things go sour. Speaking of which, their protection plans do have a diamond bond which covers the main stone. Most firms don't provide any protection for the center stone, so if it is lost you have to replace at your own cost even if you paid for and followed their plan. The only gripe I could think of is that they need to refinish or replace their wood surfaces in the store. They're getting worn, and it really does not match the professionalism of the associates nor the quality of their products. Aside from that, go see Dawn and she will make your special time together all the more enjoyable!
Love my ring- no gripes. However, I got my ring sized and called to get an update on the status and was just treated awfully. Emily helped me and just directed me to the estimate time on my slip. Do they really not have a system to check the status or can they just act like they care? Just flat out rude.
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