Farmingdale, United States
777 Conklin St
N/A
+1 6317773667
I had a great experience purchasing a garage motor from here and getting it installed. I dealt with “John by the front door” over the phone who was very helpful and answered all my questions. He sent me information on the motor and helped me set up the purchase. I got a call the next day to set up the install and only had to wait a few days. The technician David was excellent. He did great work, was very helpful and was a very nice guy. I was happy with my whole experience here and will be calling them again in the near future as soon as I’m ready to replace my cheap, poorly installed garage door!
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As many people stated, the customer service especially from the people working in the office is terrible. The salesman and professional who came to measure my door were both extremely nice but the rude women in the office made me take my business elsewhere. There are many authorized garage door dealers and installers on Long Island that have nicer and more helpful people working for them and they won’t make you feel like they’re doing you a favor!
I hired this company to install a new garage door. I was initially pleased with my interactions with them until the day of installation. They previously came to measure for the door, looked at the garage, told me what needed to be done and gave me a fair price. I think their prices are fair, but their customer service is terrible. Long story short is - they could not install the motor they sold to me and needed to install another motor that costs more . I felt as though they should’ve checked to see which motor would work with my garage when they came for the estimate, sold me the job, and took my deposit. I called to see if they could decrease the price of the different motor since it seemed like it was an error on their part and they were so rude and told me they were already giving me a break. Honestly, the extra money it cost wasn’t even the issue, it was how they handled the whole situation and basically had a “too bad, deal with it” attitude.
The staff in the office is extremely rude. They definitely need to fix that since that’s the first people you talk to. I would not recommend them at all
Great job having a garage door installed. Friendly service.
Deli
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