Edgewood, United States
1306 Pulaski Hwy
N/A
+1 4106764474
Went in looking for a unit to rent, spoke with a gentleman by the name of Christopher Edgar. Smart about his work place, very knowledgeable about what my needs are and the pricing was on point for my price range. I like to have a couple options to look through at the end of the day, but this place and the information provided to me by Chris was outstanding, I don't think I'll have to wait long to make a decision.
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You are WARNED. Extra Space was having their unit doors painted and care was not taken to prevent the paint from coming in through the cracks. I spoke to Bernie at the front desk and she called Michael, the property manager, who I could hear in the office above us and he told her to offer me a rag. I asked to speak to him face to face. When he came down, he had a small dog with him. I expressed my concern over the paint and again, he offered a rag to clean it off. I said that that wasn't acceptable and asked to file a complaint. Bernie left to take pictures. At that point, Michael said that he wasn't even supposed to be working today and that he was going to log into the system because if he was going to get yelled at, then he should be paid for it. I told him that I'm not yelling but that I am upset at how the situation was being handled. He offered the rag again. I asked to speak to his manager. He told me that he wasn't going to put me in contact with him. I asked why and he said that Bernie would because she was working to which I replied, \You just told me that you signed in.\ Michael replied, \I changed my mind.\ He then told me to wait because his dog was missing and left me in the office to look for his dog. When Bernie returned, Michael left to go back upstairs with his dog. At this point, Bernie was able to contact with the manager and the paint company. Michael, the property manager, was rude, curt, and highly unprofessional.
Great customer service. Mike and Chris were very helpful. The grounds are clean and no debris all over the place. The buildings are clean and the units are spacious. Glad I made this choice.
Chris was easy to talk to. Very direct and I appreciate that. Extremely friendly and enjoyable. Thank you much....Mrs. Bailey
Michael was patient very helpful and a very nice personality
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