Edgware, United Kingdom
Acorn House, Gervase Road
N/A
+442089060500
I do not understand why the government or CQC would allow a Surgery such as this one to be operating in our community. First, I blame myself for not researching this surgery before registering with them since 2016. During this time, I don't think I have been seen by a doctor for more than 3 times. You can only book by phone call which in most cases never goes through and if you manage to get the reception, they make it even more difficult for you. I went to the surgery to book an appointment as their phone line was behaving funny when I rang them that morning and the receptionist refused to book it and insisted I call them on the phone. I had to leave as my words was falling on deaf ears. If you're thinking of registering with this Surgery, please don't. It doesn't matter wether you're living a throw stone away. Do your research before committing yourself to any surgery.
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There’s is a problem at this surgery. The reception staff no matter who you speak to are angry as hell. They refuse to support any situation and are rude, there is a practice letting the phones ring and ring and then answering then to just hang up. The surgery never has any appointments and today after having the phone slammed down on me, because I called to complain that the doctor didn’t call me for my emergency appointment I’m going to find a new doctor and make a formal complaint. BTE Because you didn’t call, I couldn’t get the medicine I needed and I needed up in hospital this evening. I will no longer stand for such terrible behaviour.
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