Edinburg, United States
5109 S McColl Rd
N/A
+1 9566820385
Toilets
Wheelchair-accessible toilet
Dr McCoy was great with my son! He was very patient and thorough. He asked lots of questions while making good observations before diagnosing my boy. We have been given so many diagnosis by so many different people before, and it was relieving to finally have a professional thorough and thoughtful evaluation. He also offered lots of information and resources to find help.
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You would think that them knowing the patients are disabled, that they would have an understanding of missing an appointment, but they don't. My son is autistic does not sleep much has maybe 2 or 3 hours asleep before he's up and energized. I also go to school full time and have an older son who is ADHD. My hands are full and like anyone else I forgot about his appointment. The office manager is apparently perfect and has never missed anything in her life or has never been running late for anything and had no understanding, compassion, or empathy for the situation. Very bad customer service with a very bad attitude. If I could give 0 stars I would.
The one star rating is for the customer service. The receptionist was very rude. Dont expect her to greet you with a smile. She snaps at you when you ask questions. After giving me the paperwork to fill put she yelled at me through the window stating i was taking too long. 15 minutes... no one else was there didnt know i was being rushed with documents. Which i didnt get to complete :/ Dr. Gary Leka is nice and very patient. I highly suggest the girl in the front needs a replacement.
This office is the worst phsycological office on the planet!! What kind of doctor or specialty office has a policy for missed appointments?? And my son didn't even get to see the doctor!!! This psycologist should be put out of business i would not recommend this place to anyone! The front desk ladies have no understanding for disabled family or situations... All they said is we cannot reschedual after two missed appointments im not only furious but very disappointed that there was no office manager to talk to.....
Terrible customer service in this office.
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