Edinburgh, United Kingdom
18 West Port
N/A
+441312284401
Went here to look for prom dress. I picked out a few I liked and tried them on. Despite this, the assistant still put me in a horrible lilac backless gown covered in large, gaudy gemstones. I quickly said no and tried on the one I liked. It's very pretty but a few girls wore it last year. As soon as I said I liked that one it was a hard sale directed at my mum. They do take names so no one else at my school could buy it. I went for my fitting yesterday. The dress is short. The one I tried on had lots of extra length but this one only just touched the floor. My heels make it obvious that the dress is too short, despite "being the same size I tried on". (It wasn't, I'm not crazy). The fitter and sales assistant both said it didn't matter because "I had nice shoes" and told me to buy new ones if I wasn't happy. They then criticised my strapless bra. (the sales woman at my original visit had a go at me for my normal bra too. I said I needed to wear one due to my H cup. She told me to buy a strapless one that didn't "push me out like the one I'm wearing". It didn't push me out at all, I have big boobs!). The fitter unhooked my bra! They both said it looked better but I did not feel secure. They condescendingly explained that I shouldn't wear one and would be fine without "at my age". Again, told me to buy a new one. A non-padded micro fibre one. Yeah, like they make those for an H cup?! Left feeling heartbroken. They weren't doing anything to fix the problems for the 300 I paid. I pick it up on Sunday and will take it to a seamstress.
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Dresses, stunning. Seamstress, wonderful. Rest of customer service, shocking! If you book for fittings, be very clear with them that is understood and written or you waste money and travel time for heartache and disappointment. That alone would have been acceptable as a mistake, but the rudeness and disgusting treatment one of my bridesmaids got was callous! They actually dumped her dress on the floor and left it there for a hour. I felt very embarrassed as unfortunately wasn't present to speak to them. Sort out your service and help customers by being clear of what you are booking them in for, and only then would I recommend you, as Dessy range is available elsewhere. There was one welcoming experience(when in to buy) so for that, thank you.
Good service and good clothes and I will make a return trip.
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