Edinburgh, United Kingdom
42 Earl Grey St
N/A
+44 1312219535
Toilets
Wheelchair-accessible toilet
Finally got the tooth taken out yesterday after almost 2 months of back and forth and loads of antibiotics! Dr. Gagan Gill was amazing and she kept me calm throughout the procedure. Didn't feel any pain during the procedure. Dr. Gill had to take it slow since the tooth could have fractured as it had a root canal and really long roots. However came out in one piece. I even got to bring it back with me.
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I would like to share my recent experiences at this dental practice with Dr. Katie Rogers. I had a root canal (done in the past) develop infection and cause swelling in the gum so got examined by Dr. Rogers. She took the x-ray and put on strong doses on antibiotics for 10 days followed by which recently she tried to extract the affected tooth however even after double anaesthetic I could still feel the pain and she stopped the procedure. Gave me more antibiotics for another 5 days and booked me an appointment a week later with a new dentist to complete the tooth extraction. Now, I am back at home taking antibiotics and painkillers and a loose tooth which hurts since she tried to pull it out however didn't as described previously. Overall it was a traumatic experience. Throughout the visits and treatment she has come across as quite cold and unsympathetic in nature. Even after I told her that I am nervous and feeling anxious prior to the extraction procedure she said / did nothing to calm me down. Everytime I had to tease out information from her when I believe it is a doctor's foremost responsibility to calm their patient down and explain to them about the state of the infection and procedure which I shouldn't have my doctor to tell me in the first place. I'd not recommend Dr. Katie Rogers. Dr. Gagan Gill is another dentist at the same practice and she is much better in every way. I'd totally recommend her. I have received first class treatment from her in the past. Unfortunately she is on leave at the moment recuperating after she had a surgery and I had no choice but to seek treatment from Dr. Rogers. Anyway, my next appointment is next week with the new dentist Dr. Ana Ferer and I put my trust on her that she will assess and understand the state of my tooth better and hopefully extract it successfully. Hopefully she doesn't leave me hanging and with a traumatic experience of incomplete tooth extraction like Dr. Rogers done to me yesterday. Thanks.
Very disappointed. I was due to an appointment last March, I understand it was a difficult situation for everyone but I lost a teeth during lockdown and after that, I've been trying to contact them for months since they are open. Calling them but never pick the phone up, emailing them but never answer, leaving voice messages and no answers at all. I wouldn't recommend them at all
I have always been treated fairly quickly and I've had different dentists and every time treated fantastically.
Perfect and professional attitude from staff. Helpful to answer any questions either in person or over the phone. Like that you get confirmation message the day before an appointment. Very reasonably priced. You can choose NHS or private treatments. The place itself is super clean. Always happy with the results. Everyone is doing great job!
Probably the worst dental practice I could ever ask for.
Absolutely amazing as far as dentists go.I hadn’t been for years so I popped in to this practice explained my fears and anxious state when I visit the dentist.These guys put my mind at ease offered as much support, I’ve had 2 visits and now I’m still a bit apprehensive of the dentist but the fear is gone.Anyway spotless clean professional nice surroundings nice staff up to date and thanks from me.Anyone living in Edinburgh or working as I do I fully recommend this practice and we only have 1 set of teeth . Thanks Earl Grey
From reception to treatment, staff are consummate professionals. Attitude is supportive, kind and compassionate. 5* stars in all areas of practice.
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