Edinburgh, United Kingdom
7 Multrees Walk
N/A
+441315575439
I can’t praise the Mulberry staff at the Edinburgh branch in Multrees Walk too highly. I wandered in and mentioned to the friendly young woman on the counter near the door, how annoyed I was with myself to have missed buying a particular backpack in the sale. She said she would find out if they might still have one , although I was sure they wouldn’t, and low and behold, they did. I am so delighted, I can’t believe I now have my backpack of dreams! So, thank you to Katie Little and her delightful male colleague who gave such good service and joy to me this afternoon.
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Staff are great. Swapped a Christmas gift with no hassle and ended up with a new backpack.
Visited today for a birthday present. Staff were absolutely wonderful and so accommodating. Lovely, friendly atmosphere. Would highly reccomend.
I had to bring my daughter's handbag back for repair. After 4 weeks I heard nothing, so had to call to chase up. Terrible service, after all, they charge enough for their merchandise!! I was informed the repair centre is so busy they can't keep up!!! Doesn't say much for the quality of the handbags!! I await with interest!
Excellent service. But be aware, your bank card will take a hit. They should do loyalty points and free stuff.
Very nice shop and friendly staff as would be expected when spending a ridiculous amount of money on a bag for life.
Excellent service from Katie at Mulberry, Edinburgh. I ordered my bag over the phone. Katie couldn’t have been more helpful. My new bag arrived very quickly and is absolutely gorgeous. I am so glad I called this store. Many thanks.
We had a fantastic experience recently when choosing a 21st birthday present for our daughter. This was not a quick decision, we took a very long time to decide what we wanted and the staff were patient and helpful throughout. Special thanks to Gayle who deserves an extra special mention!
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