Edinburgh, United States
7801 S U.S Hwy 31
N/A
+13178653509
Very friendly & helpful staff! If you enjoy looking at cats, this is the place to go! Even consider adopting one, please do! I adopted a kitten here back in September 2014, it was Saturday adoption day. His name was \Tony the Tiger\ at the time. I changed his name to \Moose\ due to losing a cat named Tiger recently then. Fast forward to January 2021, & he's one of the happiest, healthiest cats we've ever had. I'm more than happy we adopted Moose from here a few years ago.
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Well stocked and clean store. Social distancing and mask use evident. Very friendly staff
I love how friendly the employees are every time you go to check out. They are also super helpful if you need help finding anything. And I also really love that they have high-quality dog food and consistent prices
PetSmart is a great option for people who want to go to one place for all their pet needs. They offer grooming, training, veterinary services, along with pet supplies. If you join their Treats program, you get a much better value. If you don't, it does tend to be a little bit more expensive in the store part but the classes and grooming are standard pricing. I only really have experience with dog side of things, but I appreciate PetSmart because we have moved a few times and I am able to always find a PetSmart and the care for my dogs is easy to transfer to another store and takes a little bit of the stress of moving away. Shannon is a great trainer, Lori, Jaiden, and Krystal are our favorite groomers, and Dr. Kassandra Smith is a very attentive and caring vet part of the Banfield Pet Hospital located inside the PetSmart.
We made an appointment to have our pup groomed and for a nail trim. We get a call a couple of hours before the appointment, telling us that the groomer didn’t come to work today so they need to reschedule our appt. I appreciate that they called but I don’t like that they were unwilling to make any accommodations to get us in this week. They offered to get us in during the middle of the day any day this week. Well I have a job so that doesn’t work. They refused to help us get in next weekend, even for just a simple nail trim. I spoke to Terry and while he was friendly, he was not at all helpful when it came to helping us out. We found another local shop that agreed to take care of our pup today. I wish Petsmart would have made an effort to keep our business.
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