Edinburgh, United Kingdom
99 Slateford Rd
N/A
+44 1312854978
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Fantastic service. They didn't have a cue in stock online so I phoned them up. I got through to their secretary and the owner gave me a phone back later, saying that they would order the cue i wanted. Came three days later, verry happy.
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Went in to purchase a cue and the gent that assisted couldn't have been any more polite or knowledgeable. Tried out a selection of cues before choosing the right one. 5 stars.
Took a while for my order to arrive, and communication was lacking, but I'm chuffed with the cue.
I got a cue and tried it out for about 1/2 an hour on the table. Good service. Very polite and helpful. ( I've had it 1 year now. ) Delighted !
Con Men – Steer Clear I bought a snooker cue from premium cues for 110. Paid and received a confirmation email stating a 2-5 working days delivery timeframe. After 2 weeks had past and I had heard nothing I tried contacting them via email and via the contact form on their website several times and got no response. I then called them. The first time I was told the person that deals with the cues was on a lunch break and would be back within the hour so call back. When I called back and said I had called an hour ago they hung up on me. I then called back right away and no one answered. Then I called from a withheld number a bit later and spoke to someone who told me that this number wasn’t the direct number for premium cues and he couldn’t put me through to them. All he could do was leave a message on their desk to call me back. Needless to say no one called me back. I knew at this point it was a con. Fortunately I paid via paypal so I reported it to them and after they investigated (and also got no response from premium cues) they ruled in my favour and refunded me. That was about 6 weeks after the initial order. Completely outrageous attempt to con me out of my money. STEER WEEL CLEAR!
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