Edinburgh, United Kingdom
12-14 Earl Grey St
N/A
+441315562020
Couldn’t give no stars. AVOID AT ALL COSTS. Same experience as already posted below. Ordered my dress 12 months in advance ... dress still hadn’t arrived by 3 months to go. Was offered a refund and told to go elsewhere even though it would be nearly impossible to get a wedding dress in this time frame. Caused a huge amount of stress. Staff were rude with zero customer care. Turns out despite taking a 50% deposit they hadn’t paid the bill for the dress so it would not be released by the designer. AVOID!
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Although I didn't end up purchasing my dress from this shop the service we received was first class. They have beautiful dresses and they even managed to fit me in that day due to a cancellation. The staff who helped me were lovely and gave great advice. I would recommend anyone looking for their wedding dress to make an appointment here!
Cannot get over how lovely and generous these ladies are. Beautiful dresses and a beautiful shop. Thank you so much for your help & allowing Broxburn Academy to model 11 of your gorgeous prom dresses in our fashion show. Cannot recommend simply exquisite enough!
Beautiful shop and helpful staff. They knew exactly what would suit me, for a formal wear event. I would definitely recommend
This place is stopping selling bridal wear and has all of these types of products on sale including dresses, veils, headpieces, belts, shoes etc. If you are on the lookout for thesw things this would be worth a try!
The worst customer service I have ever experienced in my life. My fiancé ordered her dress in December 2016 and it still hadn’t arrived in Jan 2018 for a wedding in July. Called the shop and constantly was told lies. By April 2018 the dress still wasn’t here. When I challenged the woman owner she was rude and said I will give you a refund and go elsewhere! No apology! We found out from the dress maker that the dress had been made but hasn’t been paid for by simply esquisite therefore they wouldn’t release the dress! We are now getting the dress from another company who have been a great help. Avoid this shop if you don’t want stress and dreadful customer service. AVOID AVOID AVOID!
Rude staff! Sat on there phones while I needed help into my dress and they don't make time for you! Didn't give me advice on what dresses suited me. Please don't go there!
Staff so helpful would recommend to my friends and I know my daughter will share her experience getting her prom dress . Will use the shop again . Thank you
Deli
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