Edmond, United States
1518 Mill Creek Rd
N/A
+14052350770
Anytime I contact a business and their voice mail is full, it means they don't take care of business.
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Technician was very thorough and to the point and educated me on how to use my fireplace properly
Technician was very efficient and office very helpful will use yearly
Extremely disappointed in this company. A well versed sales person handled the job over the telephone. Two very unkempt men, no uniforms, or company information advertised on their old beaten van. They had bent tools to clean the chimney with very little bristles left on the pole. One man pulled a large filthy dry vac machine through our home. We were told in addition to the 135 cleaning charge we would be required to pay 600 for creosote removal. We specifically stated there was an odor in our home and we weren’t aware of the previous owners having had the chimney cleaned. He never mentioned the possibility of an additional charge for creosote removal. He’s not willing to refund our money. Hopefully you will have read this prior to hiring this unprofessionalduo.
Not happy at all! I told the company that my chiminey was not that dirty but smoke comes into the house. He assured me that the 21 point inspection they do will solve the issue and fix my chimney if needed. Next day I take off work to meet them at my home and two guys show up to clean my chimney. I told one of them that it smokes after you build a fire and it get hot. He assured me that the smoke would not come into the house and everything looked fine. I asked what happens after he leaves and the fire gets hot. I just paid 135 for nothing if it smokes into my home again. I also asked about the 21 point inspection... He replied that does not pertain to my fireplace. Probably only a couple of point inspections do. (They were here and gone under 20 minutes.) So I built a fire before he left and it seemed fine like usual, but it wasn't 5 minutes after he left smoke has filled my entire home. When I call the number to Expert Services it goes to some girls cell phone who doesn't work for Expert and asked me to stop calling. They do not have a webpage or any secondary contact. I will be placing a stop payment on my check and reporting them to the BBB if this matter is not resolved.
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