Edmond, United States
3521 S Broadway
N/A
+14057165154
I have been an unlimited wash patron at this location from almost the day they opened. We originally purchased the ultimate plan and enjoyed getting \the works\, the staff were very pleasant and professional and the property was always kept spotless. After the first year (or so) we found it necessary to reduce our expenses. Rather than just cancel we opted to continue with the unlimited wash program but chose the least expensive one. We were told by staff at the time nothing would change up front it would just mean we wouldnt receive the extra line service as we went through (like tire &wheel shine, triple foam cleaner, or wax etc.) Then about 3 or 4 months ago we noticed new uniforms, then some of the longer term employees were replaced with people we didn't recognize, then we were told Management no longer permitted them to spray or brush vehicles on the Lower plan. I explained that because I had an 8' bed on my truck the soap/brushes & rinse left my back end dirty/dusty. That didn't matter to them and I was told I would need to drive around and go through multiple times. So, rather than take 15 seconds and brush my tailgate and bumper as I travel off into the wash I needed to go though the wash again and again in hopes that it cleans my backend.... What a waste of my time and the car wash chemicals and water!! It seems that the great customer service and quality washing this location provided previously is no longer a priority to the New Ownership or Management that now operates the facility. Truthfully I almost feel that this has been a bait and switch operation in some ways. I was told by staff if I upgraded I could then get the truck brushed... the poor quality of the wash received, the indifference shown toward me by the staff, combined with often finding soap or rinse jets either only partially working, or not at all is quite frustrating, why on earth would I choose to upgrade to a more expensive plan?! A very disappointed customer
like
Horrible job, I paid the most expensive service to get an excellent clean for my new truck, it was all dirty, I had to clean with my cloths, I had to polish my tires with my chemical and there were some marks from the machine, I don't I recommend for nothing! Very annoying and unhappy!
I have a membership here. I'm afraid this wash will follow the typical New car wash pattern where the quality/equipment starts out GREAT but continually breaks down to where only half of the spray nozzles function, half of the vacuums work and your car rolls out a soapy mess. I feel the decline happening, but hopefully they can catch it and prove me wrong!
Great auto wash with various options, and a monthly plan with an option you prefer for unlimited use. I highly recommend this car wash company for those who are busy with little time to spend keeping their cars clean.
Will update on Monday if I do not hear from corporate. My vehicle was badly damaged going thru car wash to say the least!
Deli
The best companies in the category 'Deli'