Edmonton, Canada
11918 129 Ave NW
N/A
+1 7804824187
When you don’t know what you doing, simply don’t do it. I do not need to be educated after I give you a bad survey report. When you did not fix the actual problem you just didn’t fix it. Anyone with a screwdriver can change a part easily, people pay for the proper diagnostic and proper fix not to blame on design.
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We purchased a new dishwasher and used the retailer's installer. After two weeks the dishwasher was not performing well so the retailer told us to call Alberta Appliance, which we did and the technician determined it needed a new pump (all under warranty). Long story short a new pump was ordered, but due to Covid, it took almost two months to arrive. During this two months time I dealt with Vivian in the office and it is mostly she who is contributing to the rating I have given this company. Vivian kept me up to date on the status of locating a pump and the delivery date. When I called the office to make an enquiry, if she said she would call me back, she did, I never had to chase for answers. And she did so pleasantly, I never felt I was being a bother. I find that rare nowadays.
Tom came to do a warranty repair on our new Samsung fridge. He is very knowledgeable and courteous. He stayed extra-long to show me how to take apart a glass shelf in the fridge for cleaning. He's my go-to guy from now on! Thanks Tom!
Abdul was great went out of his way to make sure that the install went right. Very pleasant corteus.
Great Service! Starting with the people answering the phone they were always helpful, good at follow through, and were able to quote me accurately before I committed to the service. Tom the service repair man was quick, willing to explain and take extra steps to be careful and he went above and beyond helping reconnect water line and move fridge for me. Very knowledgeable and I would definitely refer Tom and Alberta Appliance Service to anyone! thanks
Deli
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