Edmonton, Canada
9811 62 Ave NW
N/A
+17804139319
The workers did an amazing job and they get FIVE stars. The company appears to be so badly micromanaged from outside of Edmonton that the poor little Edmonton company really cannot do very much other than the original estimate. I give the company management itself ONE star.
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Contacted them in early June for some follow up work from last summer and it’s like a totally different company... staff on the phone have no knowledge whatsoever - book appointments only. We’ve called numerous times now over the past month, month and a half, always with a promise that an arborist would call us back within 1-2 days, but never to be heard from again.
Very impressed with this crew. The city outsourced them to do our boulevard elms, and they did a fabulous job. From parking notices in a timely way, to fixing the last crews shoddy work, attention to detail and safety, and the best cleanup we've had in over 30 years, I would recommend thier work to anyone, and they're going to be my first call in the future. Great job!
We just had 2 large elm trees topped and trimmed (at least 35 years old) This is our second time using ArborCare and well continue using them. Excellent customer service and great workers on site. Prices are very reasonable. Thanks for the great job...
I contacted this company to take a look at 7 fruit trees that I have in my yard. I was looking for an arborist to come out and consult on what I could do with the trees in general and was more than prepared to pay for that service and expertise. I was emailed and advised that someone would be in touch in 7 to 10 business day or less (and they even bolded the less in the email to empahasize). A week went buy then on the 9th day which happened to be a Thursday I followed up with an email and was advised that they were experiencing heavier than usual calls etc and that someone would be in touch early next week. To me early next week means Monday or Tuesday, which by then would be two weeks after my original contact. On Tuesday afternoon I started to contact other Arborist/ Tree care company's. I now have one booked for a week from now. It would have been nice to have been notified earlier that the 7-10 days was going to turn into 14 days (let alone me having to call them back to find out what was goin on). I wouldn't have wasted my time waiting for this company to actually show up. Don't tell potential customers a date that you can't live up to just to string them along. That's a lousy business practice. Feeling a little annoyed.
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