Edmonton, Canada
13050 156 St NW
N/A
+1 8663297677
By far the worst shipping company. No communication. No return emails. Lost in transit. Dropped at wrong location. Not once, but twice. Never again
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Amazing service.. staff is very helpful.. easy to get in and get out
Maybe the worst trucking company there is. Zero communication, do not read waybills or special instructions, takes forever to show up and zero ownership of the mistakes they made. I had a order that I asked to be picked up at the front and also requested power tailgate service on pick up and drop off. They sent a guy with no power tailgate and he went to the back to pick up. the waybill clearly stayed POWER TAILGATE APPROVED and special instructions Cleary indicated where to go. not impressed and will never use them again. Update they sent a power tailgate to pick up and power tailgate was broken..... third times a charm I guess.
Very shady shipping service damages items and doesn't want to take the full responsibility for the damages also was trying to blame the center for packaging incorrectly the item prior to shipping which in this case it was not the sender it was the shipping company who is responsible for the all the damages and the damages are estimated now at 1181.36.
Very pleased with our electric bike delivery. They said between 12:00 and 4:00; they came right at noon. The driver was very friendly and courteous and he helped me carry the boxes.
Hired day and Ross to ship a pallet from Edmonton to Ottawa. Paperwork showed up, but no pallet of materials accompanied it. A ticket was opened on july 2nd to find the missing pallet. It is now July 12th, and after calling for a week straight still no answer from them. Good news is, last I checked they had looked at 6 docks for my product in 10 days...... NOT!!!! Now if I provided I service similar to this, I would be outta business. Would not use this shipper nor, recommend them to anyone.
Walmart.ca uses them to ship items. If I could give -2 I would. Customer service is so abysmal I cannot even describe by I'll try: We have gotten nothing but a runaround on where the item is. Understandable that there is a padnemic going on- but when our tracking number says "delivered" and not to our address, you can understand our concern. We were on the phone with Day and Ross customer service for days in the past two weeks trying to locate the package getting nothing but a runaround. (Don't use the COVID 19 pandemic as an excuse to be lazy.) Just to find out they use another third party to actually deliver the item. If I am party 1, Walmart is party 2, Day and Ross is party 3, why on earth should there be a fourth party involved for shippin!? Such a backwards way to do things; such a waste of time. Wayfair uses FedEx and never have I ever had an issue. Wayfair has many suppliers an many different warehouses and yet, they can get items out to the proper addresses... But I digress. Order something from Walmart and it's been three weeks with a call every morning to these people who have no updates other than "we will call you with more info when it's available." So somebody out there is enjoying the TV we paid for and Walmart will not refund us until they "look into matters on their side." Shame on us for ordering through Walmart. Here we thought when you pay for a good or service you shall receive said good or service.
be very careful their price that they quote and what they charge is very different. Do not trust the customer service reps they are not trained to answer questions properly and then at the end the people in the office charge the price they see fit. I was quoted according to weight (700) all weight and dimensions were done and i got the bill of lading etc. but when my package arrived in toronto from edmonton they changed the quote saying that the price is 1050. the people in the terminal were saying its due to size not fitting and when i called the billing department they said taxes were not included all a scam. In the email i received they said they go with either weight or dimensions which ever is higher lol. Be very careful what you ship with them
Deli
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