Edmonton, Canada
16308 111 Ave NW
N/A
+17804840857
Having a new puppy means that I've been in a lot of pet stores, talking to various employees about holistic nutrition, training and general pet care. Pet Pro's is the only place that has consistently well-educated and knowledgeable staff, no matter who you talk to. Prices here are damn good and can't be beat.
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Come on Pet Pro's, get it together. Website says open at 10:00, door says open at 11:00. Waited until 11:20. Still no one. First attempt at visiting this location. I generally stop in at the Spruce Grove location. I was hoping for a better experience as the service and selection at Spruce Grove Pet Pro's is generally sub par. The shelves have been very bare for far too long with the staff always saying that the truck has been delayed...it's been well over a year now. I was actually convinced they were closing up shop it was so empty. I will admit the prices are decent enough when you can find what you want, however, they are certainly not reliable enough to be a regular source.
Where is the customer service? I checked Pet Pro's website Saturday morning to see what their hours of operation were. Seeing that the store opened at 10:00, I made my way over from St. Albert to purchase 5 bags of dog food. When I got there shortly after 10:00, the store wasn't open even though the sign on the door also said it opened at 10:00. Finally some employees showed up around 10:20, went inside and locked the door behind them. I thought ok, lights need to be turned on, computers started etc. At 10:30, I knocked on the door and an employee answered. I asked if they are going to open the door or do I have to keep waiting. She said I'd have to wait another 1/2 hour because they don't open until 11:00. I said your sign still says 10:00 and so does your website and people are waiting. I asked if I could come in now and get my supplies since I had already been waiting(there were other people waiting too) and she said no. I asked if she was the owner and she said no, she was the manager. No attempt was made to help me out even though she knew I had been waiting already. The attitude that the customer really doesn't matter was surprising to say the least and I will not be returning to such an uncaring establishment.
I've been coming to Pet Pros and Just reptiles prior to the opening since October 2012. I bought my beardy there and practically all the supplies since then. They have fantastic service and quality products and animals. I would recommend this place to anyone with reptiles or fish.
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