Edmonton, Canada
8545 Coronet Rd
N/A
+1 7804500529
Wheelchair-accessible entrance
Today we had two very polite and very professional workers come into our home to update our furnace. They showed up right on time and did all their work and did not leave any mess behind them. They were very friendly and even wore their masks when we said it was not necessary if it was hard for them to work with them on as we were not by them while they were working anyways. My husband and I would like to give a HUGE shout out to Adam .W and Gub .P, we will be referring everyone we know in the area to these 2 gentlemen as they were that kind and did such an amazing job in our home. They worked fast, and did an amazing job, highly recommend these two gentlemen to do your work! Thank you once again!
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Hand a central AC unit supplied and installed by Reliance. Pros: The install techs were very polite and professional. Everyone was on time and install was \completed\ within the appointment time. The techs removed most of the garbage when they left. Cons: Condensate piping from evaporator coils was not sealed properly leading to air and condensate being blown out. Screws were removed from an existing access panel and and not replaced, again allowing air to escape. Foil taping around duck penetrations was not installed correctly allowing air to escape. Techs left a coil of copper piping on my lawn when they left. I have tried to reach my sales person with no response. Overall, I would recommend Reliance and would use them again, but I would ensure proper QA/QC before they left site.
The technician was able to come earlier than quoted and was very thorough and informative. He repaired the furnace and humidifier. As he stayed for 10 minutes to make sure it worked, he found another issue. That was quickly repaired and he stayed until he was sure it was good. The tech was very polite!
Every homeowner fears waking up with no heat in the winter. There is no time to shop around, and you need a solution ASAP. We called Reliance as we had a positive experience with them years ago, and we are extremely pleased with the service we received. A service technician (Brett) arrived within an hour of our initial call. Upon learning that we needed a replacement furnace, a sales visit was set up for that very evening. Bryan A. was up front and knowledgeable about the options available to us, and stayed late to ensure that everything was in place to have the installation happen the next morning. Adam W. and Ian P. arrived and went right to work. They were very polite and professional, wearing masks the entire time they were inside our home. A new furnace is a big expense, but when you consider the work put in by the whole team, you understand where your money is going. Adam even called in some extra help (electrician Jimmy) to go above and beyond by wiring up a fan option for us. The other pleasant surprise was that Reliance sent out Dalton, a quality control inspector, in order to provide oversight and measure the efficiency of the new installation. All together, we are very pleased with the professionalism and speed with which every member of the Reliance team treated our case. We would definitely recommend Reliance to any friends or family for all of their furnace needs.
After a late night visit from ATCO was recommended to call a heating contractor and called Reliance, they were at my house within an hour and had the problem fixed in even less time. The individual who came out was super professional, quick and thorough, as well as wearing a mask. Definitely recommend if you ever have problems.
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