Edmonton, Canada
5905 112 St NW
N/A
+17804341451
The workers do not at all reflect the standard of care students are taught to provide in nursing school. This facility is full of neglect and people coming simply for the work and not actually ready to provide compassionate care to elderly patients. Sometimes it is forgotten that the elderly are HUMANS too.
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My family and I would like to Thanks Christina and her entire team for being caution with visiting the residents at South Terrace during this Covid 19 times. I appreciate your weekly email with South Terrace. Thank You.
My dad June Chong enjoy all the helpful staff there. Everyone from kitchen staff, janitor to the nurses are Excellent. Thank you for all your hard work.
Our mother's has resided here since Fall 2019 and was her first experience living outside her own home. She has come to like the facility very much including the great food and attentive care provided by the staff.
It's so sad visiting my grandma at this place - she has a small bladder so right after dinner she has to use the washroom around six o'clock. Then they get her to brush her teeth and put her nightgown on because they are not willing to lift her so she can go and visit, socialize or get out of her room after her leg was amputated due to diabetes. She is 100% mentally there, and from after dinner (around 6:00) she is forced to lay in bed until they come and bring her the sleeping medication and painkillers at nine o'clock. This is 3 hours laying in bed doing nothing and she has bed sores from all her laying down. The only thing she has to do is read the paper because she can't have a television for these three hours. I walked in on her crying last night around eight - how sad, I was devastated. I realize that the staff there do not make very much, but these people were someone's children at some point. They raised children and grandchildren. They made so many sacrifices in their lives for the ones they loved and now they are treated like this? I will definitely be contacting the manager, as well as the NDP to ensure better care for our seniors. So heartbreaking.
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