Edmonton, Canada
5136 75 Street NW
N/A
+1 7804393422
Worst customer service. I had called the mainline number and i was transferred to the manager as that was the person I needed to speak with. I had informed the manager that I was looking for some information about their company as I was doing some research on companies in Edmonton to better help job seekers get back into the working force and he immediately said he didn't care to help and hung up. The manager was very disrespectful and he truly showed he did not care about his fellow people in Edmonton and helping them get back into employment. I believe that we should be kind with one another especially during these awful times and to give a helping hand whenever we have the opportunity to do so.
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This is by far the worst alarm company I've ever had to deal with. Signed up for \6 free months\ but it's actually put back on and they rush you through everything so you don't have time to got through the contract. My daughter pulled the doorbell camera off and they were going to charge me an obscene amount of money for a technician to come out and screw it back on(I did it myself). And now I'm in the process of moving, where I was told to leave my equipment at the prior address and am now worried that I was given the wrong information and am now going to be charged to hook up at the new location. To try and call these people is a headache on its own because your given various phone numbers and emails from everyone else that you try and call. Would never recommend this horrible company and its services to anyone, EVER.
They make lots of promises just to get a sale and then don't follow up with promises. They promise to give you 6 months free and pay out the other company you are with. You end up paying two companies and no compassion from this company in how they scammed you. Looks like they are getting their relatives to give good reviews as the sales man has the last name as person giving review. My advice is avoid this company.
I would give this company zero stars if possible. Customer service is great and they are very apologetic and sincere. The equipment installed in my house has never worked properly and I wish I never signed a contract, I really appreciate the customer service but I want to make sure my family is protected and don't want to be forced to make numerous phone calls to have a functioning system.
I had no idea the same guys in my toolbox did security through local dealers. We loved the fact they were 100% Canadian (we were Reliance (Canadian) and then got switched over to Adt (American) a few years ago via a letter in the mail). Also liked that we were able to pay 45 instead of the 49.99 and it came with a free upgrade including a free doorbell camera that my life loves for her Amazon packages. Switch was easy. Everything pretty much stayed the same except our price dropped, we got a doorbell camera and a nifty app to run it all. And we liked that it stayed the same because we are not big fans of change!!
Deli
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