Edmonton, Canada
15316 111 Ave NW
N/A
+1 7804544905
Wheelchair-accessible entrance
I purchased a part for my furnace yesterday that was 583. Big blow during covid times but when your house has no heat you pay it. No one said anything about it be non refundable until this point. I got the part home and discovered that I did not in fact need the part because the problem was not the inducer motor as originally thought, but that my exterior valve was blocked with snow. I called Trane back this morning to see about returning the part, it is still in the box, never taken out. They said their policy was that it was non refundable and it showed in teeny tiny writing on my receipt. I explained my situation and how no one told me if was non refundable when I was purchasing, by the time I get my Receipt I had already purchased the product so having the policy only on the receipt was pointless. I got transferred to a manager who I explain the situation to again and really stressed hell I cannot afford this part especially due to Covid so if I don’t need it I would like to return it and I would really like them to make the exception. He said due to their policy they cannot return any products. I asked “even though no one told me it was non refundable and I’m just supposed to know?” And he said yes. I am extremely disappointed with this customer service. Now I’m stuck with a 600 part but my furnace doesn’t even need brand new in a box. Be very careful buying products from here and make sure you need it because they won’t take it back no matter what. Update Feb 4 2021: After reaching out to Trane’s regional manager they finally agreed to accept the return with a restocking fee. Thank you to Karl for getting this done for me and understanding.
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Company will help you with their best to sell their products however, they avoid any hassles for return or exchange of any purchases. Notice of non-return policy is simple conversation can be made with clients at purchases. They won’t help any of those issues. the company needs to resolve the issue of simple guidance of non-return policy before prior to any purchase happen.
Anyone who owns a Trane furnace and needs parts or anything else you need to go here. Was helping out family friend and needed to replace the module as the old one give it up. Walked in to well lite well stocked store and was greeted right away. Explained what I was after and with the model number in hand David was off and running. Had the part and at what I felt was a fair price. Has for David you won't find anyone else in this city to match his customers service skills or his knowledge on what he sells.
Staff was rude.
Very helpful counter staff
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