Edmonton, Canada
6111 56 Ave NW
N/A
+1 7804347476
Needed an A/C unit installed. Gave them the part # I thought I needed. The Service Manager, Travis, offered to send someone out to double-check everything. Good thing they did, turns out there was a much better model available than the one I found. The delivery was prompt and install was outstanding. VETS sent two techs, Adam and Cliff who were extremely friendly, knowledgeable, and professional. They both arrived on time, were thorough in their work, and kept things really neat and tidy. Unfortunate the A/C fan was defective from the factory, but they got it exchanged and came out the next day to replace/fix it. Would happily recommend VETS to anyone looking for HVAC services.
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I have been dealing with VET's now for over 6 months and have found them to be exceptional in all ways. The biggest thing that I notice is the service team that we see regularly. They are not just able and good at their jobs, but polite and friendly. They take the time to explain the work they are doing the process that it will entail. This culture of being polite and courteous extends to the office personal and the management team. They really deserve the 5 stars given.
Testimonial for Vets \t\t\tNovember 27, 2017 Last Monday after the hot water went out in our building I walked in our mechanical room and promptly stepped into a pool of water. We were scheduled to have a visit with the VETS rep on Wednesday to consider a service agreement. The following Tuesday at our meeting I mentioned to Erin that we had a mechanical problem. Before the meeting was over Erin scanned a picture of my business card to her office and we had already received a call in our office that the service tech was on his way over. Before lunch we were fixed up, all systems go making this a very easy situation for our employee group. The following day I met with a service rep who began assessing our needs and we will have a tech assessing our units to prepare for a maintenance quote. The interesting thing about this is the work was done without any payment so far which shows trust in us but also a good deal of character on their part. The service rep was very thorough both in gathering info from us but also in helping us understand the services available as well as the philosophy on how Vets does business. There is a focus on a one-stop service to cover all of our mechanical equipment which is unlike what we have had up until now. Overall, I am very appreciative of the extremely efficient service and I look forward to entrusting our building mechanical service to Vets. Thank you Erin!
The cold call from Jackie came at just the right time! Then the first meeting was conducted very professionally with follow up appointments for a site review and proposal presentation scheduled before she left. Jackie's knowledge of HVAC, and her company's capabilities combined with her open and honest demeanour instills confidence. Backed by an amazing team of people, we feel very comfortable that our we are now in good hands.
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