Edmonton, Canada
9810 165 St NW
N/A
+1 7804511114
Absolutely horrendous care at Benevolence Care Centre. My Mother has been a resident for over a year, and regularly has to wait 30min to 2hrs to be changed whilst sitting in here own bodily waste. Just today she was told she hadn't urinated enough in her diaper to necessitate being cleaned up and changed. Only one floor is fully staffed, but all floors are full. Good luck dealing with management, as all they care about is profits.
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Excellent nurses. Our grandmother has been here for 2 years now and I am very impressed. They always take the time to hear my concerns and provide updates about Grandma. I am grateful that Grandma is in a facility where she is well-taken care of. Kudos to all the staff!
Staff not good was there on a Sunday 2 staff on had to wait 30 mins before a staff member came to let us out this us west wing also had to wait long for door card. Tell you one thing then lie about it after not a good place at all really sad place don't put your parents in here lots of problems with them.
I'm so sick of this Asian concierge they have, dont get me wrong I have some acquaintance and even friends working on this facility but man they're Asian concierge sucks, no smile at all and on top of that she wouldn't even help you out even if she sees you like just by saying \can I help you\ with a smile or \anything I can help you with\ no nothing at all.they have the worse concierge ever. Change her please she is not helping your facility. You dont wanna work with someone whose not even putting a smile on her face.
This is a personal care home. If you have family here there really aren't any hours although you'd most typically go during the day some time. Nice place, good staff.
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