Edmundston, Canada
25 Murchie St
N/A
+1 8666302495
Fraser siding was installed in 2017. Spring of 2018, we had the Fraser representative inspect the siding as the paint was pealing off the knots. They offered us a one gallon pail of paint and a good luck on getting our home painted. (and less than a week to decide or their offer would be withdrawn) Customer relations left us feeling bullied. We are in our sixties and retired, with a very limited income. The 15 year warranty for the cost of paint and labour to home owners seems to be FAKE news. We will never recommend Fraser. Homeowners beware!
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The siding has only been installed for 6 years and repainting it now (it's needed it for 2 yrs). Same issue with the stain peeling off the south facing knots and a lot of boards have what appears to be the core of the tree - pithy /soft and popping out, leaving deep channels that require filling before painting. Lots of cupping too. Not sure if this is a feature of all wood siding products or just this one but definitely buyer beware.
1 years after installation the paint on the knots pealed off especially the siding facing south. We started a warranty claim 3 years ago and to date they have not addressed the problem despite getting a letter from them acknowledging the defects as a warranty issue. This company essentially has no warranty on their product. I would not recommend them and certainly will never buy from them again.
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