El Dorado Hills, United States
3901 Park Dr
N/A
+1 9169337900
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
I tried making an appointment online and after going through the website it finally says \We're not making any appointments\ I tried this at 7 different branch offices. I called customer service main number and was told the branch is open, no appointment necessary, just go there. I called the branch twice anyway being an hour away. They never answered the phone. I went down there and was told they won't help me because I didn't make an appointment. The bank manager owned absolutely nothing. I have a lot of money at this bank and was going to deposit 250K. I will find another bank and phase Bank of America out of my life. If the manager had owned or even acted like he cared It would have made a difference. This branch office is not run like any business that even has a minuscule idea about customer service.
like
We do all of our business banking here. That part is great. When we have to actually visit the branch, everyone is very friendly, but there is usually a wait since there is typically only one and sometimes two tellers. Just a little slow.
Bank of America used to be a good bank. But, over the past several years have been cutting service levels for their customers. Having fewer and fewer lines open, and having employees standing around while long lines form in the lobby. Customers routinely walk out because they can't afford the time to wait in line any longer. Worst of all, BofA is completely tone deaf to these issues. They double down on a campaign of cutting person-to-person service and try to force all business to run through ATMs or Apps. Bank of America is tone deaf and apathetic.
I have no idea what’s worse. The corporation or the people working at this branch. They had a reoccurring week problem cashing a 8,000 Check From the IRS which is not a lot of money. Had all forms of ID and THE VP of the branch said it was a large check. THE VP had to CALL THE PHONE NUNBER to find out what happened. I got sent home then called the BoA branch in South Carolina(BoA didn’t wanna velocity itself). The BRANCH MANAGER from SOUTH CAROLINA HUNG UP ON ME. Long story short I have been with BoA for years and they do not deserve your money.. I could go on with stories from BoA branches where the managers don’t do their jobs. If you care about your money find a credit union or a foreigner bank.
Rude long wait outside
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