El Paso, United States
5815 Montana Ave
N/A
+1 9152484558
DeliveryIn-store shopping
Car washOil changeRepair services
Honestly, I was taken care of with excellent customer service by Javier Mendoza. Everything that my vehicle needed to be repaired it was taken care of. Plus he communicated with me on a daily basis and kept me up to date. He is exceptionally great when it comes to treating people and taking care of the issues. I highly recommend him for his excellent customer service.
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Jose did a very good job allowing me and my wife to test drive a used vehicle. After an exchange of proposals we finally agreed on a very reasonable sales price. The best action that took place was how Alex Aguirre found an institution to finance our vehicle at 1.99% interest rate for 4 years. A very happy customer thanks to Casa Ford and their employees.
This is my 3rd truck I have bought from Mike Rivera and he has always made sure that he stays within the payment I need and he has also made my shopping experience with Casa Ford exceptional! I will continue to purchase from this dealership as they are reliable and straightforward with their sales. Best place to shop when looking for a new ride! Thanks Mike
Mike has sold us 2 F150 trucks in the last 3 years and his professionalism and thoroughness has remained consistent and excellent. He goes above and beyond for his clients and matches you to the right vehicle everytime. I am always at ease with the buying process because I know Mike is anticipating my needs and has all the resources I need for an easy quick and easy transaction. I highly recommend Casa Ford.
Honestly I have gotten my oil changed here twice and this is the worst Ford service center that I have been too. The service people didn’t return my call when I had a concern about an issue the first time I brought it. I decided to go to a place back in Florida to do it the next time and the guy had to destroy the oil filter because they screwed it on way tighter than what it should’ve been. Now yesterday my husband dropped my car off for me being I was out of town. He called several times throughout the day to find out when my car would be ready and he just kept getting a voicemail and no return calls. He called the service desk to leave a a message for the service guy and to request for them to wash it, still he wasn’t called back. After I got off my flight we went down there to find out if it was done. It was done and the service rep never called to let us know. They brought my car out and it wasn’t washed. On top of everything there is a very noticeable scratch on my car that wasn’t previously there before he dropped it off!! Honestly I would just stay as far away from this service center as you can. I’ve received better service at a 15 minute oil change place!
My dealer Jesse Chavez made buying my first car incredibly easy, quick, and affordable. He went the extra mile to make sure I was informed and getting the best deal possible. Would gladly recommend him and Casa Ford.
Went in and knew the vehicle I wanted. Salesman Pedro Rostro helped me immediately within 3 hours me and my family were able to purchase the vehicle we wanted. This is the second car he has sold me and everything went smoothly, no issues, great customer service. Will definitely go back to him for our next vehicle.
Thank You Casa Ford for the great deal on our 2 vehicles we just purchased. Stephen Stophel was very helpful and patient with showing us the models we were interested in, helped us compare pricing, and was thorough in pointing out details in the vehicles we were test driving. Overall, we are very pleased with the vehicles, service, and friendliness everyone demonstrated.
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