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Jaguar El Paso

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El Paso, United States

jaguarelpaso.com
Jaguar dealerAuto parts storeAuto repair shopCar dealerCar leasing serviceCar repair and maintenanceChauffeur serviceUsed car dealer· Auto parts store· Car dealer· Car repair and maintenance service· Jaguar dealer· Auto repair shop· Car leasing service· Chauffeur service· Used car dealer

Jaguar El Paso Reviews | Rating 3.4 out of 5 stars (8 reviews)

Jaguar El Paso is located in El Paso, United States on 1148 Airway Blvd. Jaguar El Paso is rated 3.4 out of 5 in the category jaguar dealerauto parts storeauto repair shopcar dealercar leasing servicecar repair and maintenancechauffeur serviceused car dealer in United States.

Address

1148 Airway Blvd

Phone

+1 9152252900

Service options

In-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Car washOil changeRepair services

Open hours

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Sarbani Bhaduri

Extremely unprofessional Jaguar service. I have tried to get a 2007 Jaguar repaired there and they have no clue as to what is going on, nor did they want to take the vehicle and had to convince the Service Manager to look at it. I was told there was a back log and the receptionist Theresa the receptionist has quite the attitude. I do not know why people have no idea how to have good customer service, but they dont. IfI could give them a negative 5 on ratings I would

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AL OIL

There is no customer service at this place. This is my first Jaguar and I will never again buy another one! I have always had Mercedes Benz and I was expecting the same service, to my surprise it is not. Advisors are rude they never return your calls and they take a long time to do anything even with an appointment. My car had a leak from a coolant hose and had to be tow to the dealership. That happen on Friday morning I received a call on Monday asking me what was wrong with the car because they didn’t have a record of any of my calls to them. Service advisor was rude as always and I was told I would get a call back that same day. 48 hrs later still waiting for a call. I am still with out a car. The only time I received a loaner was an old dirty Subaru SUV. I am very disappointed on the customer service this place has.

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eduardo padilla

Do not do business with this place. Horrible service! I have never been treated so bad in my life. They have had my car for 6 weeks now and was promised a loaner every week for the first 3 weeks, with no results. They don't even bother calling you to let you know what's going on. you have to be the one calling them. Received a text message on July 10th promising me a loaner or rental on Monday, today is July 28th and they have yet to call me. I will definitely be suing this company to make an example of them and how they treated me. Even the receptionist confirmed that they do not call people back or care about customer service. Asked to speak to a general manager or service manager, but they didn't care to speak to me. I already opened a case with their corporate office. BEWARE PEOPLE!

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Arturo Z

Beware when you take your vehicle for service. My vehicle has been there for months due to a mechanic’s incompetency and Jaguar/Land Rover’s inability to obtain parts. **Update my car has now been there 9 months out of the 18 months of ownership, with no end in sight. I spoke with Johnny Pattison and unfortunately it has yielded zero results. There’s no sense of urgency to fix or replace my vehicle even though the dealership admitted this was their error.

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so nia

Terrible customer service! Took my car in early morning for minor issue (install rear wiper arm). After calling at the end of day, I was told my car had not been worked on. I never received a call letting me know they would need to keep it overnight. I wonder how long they will keep it when it needs to be repaired!

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Isela Hough

Roger & Freddy are the BEST!!!

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K McDonald

I have been to this dealer for service twice since coming to El Paso. The service has always been outstanding. Roger is an amazing service advisor and always takes the time to explain everything. They never try to throw in extra stuff that you don’t need and have always been honest and upfront. Far better service than we received at Jaguar Honolulu. Took the time to remove the tag from my car for the complimentary car wash after I told them it had been bent or broken by the car wash at the Honolulu Jaguar multiple times. The care that they show takes a little stress away being a military family knowing our vehicle is getting good quality service. Will continue to bring my XJL here for the remainder of our time here in El Paso. Thank you!

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Mrs. Hernandez

Wonderful experience purchasing my vehicle. Got top dollar for my trade-in, and the customer service was exceptional. They made sure I was completely satisfied with my purchase. The salesman was wonderful. I have taken my car in for oil changes and the service department is the best I've been to in El Paso. I've been given a loaner for the day if needed. First class service always. I would highly recommend.

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