Elizabeth, United States
530 Westfield Ave
N/A
+1 9086590075
Toilets
Wheelchair-accessible toilet
Dr. Tola is very kind. She listens and is great with children. She takes her time and is very accommodating. Every time I call the front office I am able to get thru and they are prompt with providing us anything we may need like a Telehealth link, prescription, or to schedule an appointment. We have been able to have zoom appointments with her during quarantine regularly. If you or anyone you know is struggling with depression or any other mental health issues we definitely recommend her.
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This doctors office is completely unprofessional. They decided when they want to answer the phone and enjoy leaving people on hold until they hang up on you. The doctors not so great either.
Dr. Cisneros is really good, however waiting time is crazy! Once I scheduled an appointment early so I could get out quickly because I needed to go to work, and once I got there they did my vitals and the initial check up and the lady was rude as hell, very nasty an impolite (First Red Flag right there). Then I was sent back to the waiting room and I thought that I least I will be leaving around 10 am... how wrong I was!.. the doctor showed up at 11:15 am!! but they still have the nerve to schedule appointments at 9am knowing that the doctor is not going to be available at the time. Seriously it is very disrespectful and rude to show up 2 hours and 15 minutes later of your original appointment. I could be dying but never will go to that place again
Wait time is horrible! My mother had an appointment at 10:30am. The DOCTOR didn't see her until 1:21pm. Mind you the nurse called her in within minutes of us arriving to do whatever check up so I thought it wouldn't take long. Wrong! She had her go back to the waiting room and that's when we had to wait all those hours until the doctor could finally see her. There is 1 receptionist that has a mean look on her face constantly. Not friendly at all. They never apologized for the long wait or told us how long it would be. Many people left. - This is at their new location on Westfield Ave
If I could give this doctor's office an infinite number of negative stars I would. Unfortunately in order to post this review I had to give them a star. They lack the compassion, patience and understanding that goes hand in hand when you're caring for people who are not only sick but, who are also older in age. I've never seen such lack of professionalism. On several occasions whether it has been on the phone, or in person I have experienced heartless and rude behavior. I can only imagine how they have spoken and treated my parents. I've recently in these past few months have taken over managing the scheduling of appts for them and I've experience rudeness and short behavior towards me, appts not scheduled. Waiting for appts in their office for hours upon hours and being one of the first to arrive. The front staff sits there and gossips amongst themselves with no regard to whomever is around. That is no way to treat people. After today's visit I'm searching for another physician for my parents. I've had enough.
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