Elk Grove, United States
9696 Bruceville Rd
N/A
+1 9166860079
Kerbside pickupIn-store pick-upIn-store shopping
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Literally the best! The customer service at this location blows me away each time I show up. I now have bought tires for both my cars from this location. The guys here have always been nice, honest and helpful. I literally compare other customer service experience to this store. Thank you for being consistent and offering customers service with a smile.
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Good price for the quality of tire I bought. Got me in quick no appointment needed to change 4 new tires.
I called ahead and they put air in my tires, got them checked and as I suspected I needed two tires, they made an appt for me and they took me in the next day... Had great service by all the workers that helped me, one update my info in their computer and another explained the reason for the tires to be on the back rather than the front as I had been used to, I felt safe as they all kept a safe distance. My car was done in less than an hour, I was happy with my new tires!
Nick (maybe the manager) was very professional and extremely courteous. My visit started off a little rocky since they have a new check in system I wasn't aware of, so although I was first in line and had an appointment 4 other people were quicker to check in then me. I wasnt really sure how to scan a QR code without first having an app that was capable of scanning QR codes (looked it up and most cell phone cameras can do this automatically but my Android wouldn't for some reason). Once Nick helped me out he knew I had an appointment and made sure his staff knew to get me in and out quickly. He very politely informed me that 2 of my tires should be replaced and explained why I should get it done. He was extremely helpful in helping me select the best option for my truck and gave me a price I could afford. They had 2 new tires and my 2 existing tires balanced and I was back in my truck within 30 minutes. I've been using Americas Tire Company since my first car in 2001. I have taken every car there since and while today's start was a little rocky still walked away very happy and pleased as always. Thank you to Nick and the team at this location!
First time to be here to have my tire fixed. It was fast and smooth. They didn't charge me anything for the repair. The staff are approachable and accommodating. They have provided a guide of how good are my tires. They have a wide range of tire to choose from. They also offer wheels that have good deals! Their facility is clean and have enough seats for waiting. There are also two common restrooms that are neat.
Touch less service for easy tire related issues (brand new tires). Management needs to work on appointments and processes. Made an early appointment and ended up waiting quite awhile. Also why check me in and then send me a message saying my car is being worked on in the bay if it's not the case? This is a lie, but fixable.
Hands down, the best place to purchase your tires. They'll get you the best price and customer service is top notch. I come here to get my tires rotated and services always professional and with a smile. Have a wife or mom that needs help? They'll feel very comfortable coming here. There are times when I've shown up needing help close to closing time, but they never hesitate to help me out! I will recommend this tire location for my friends and family!
Visited this morning and liked what I saw. Efficient operation, clean and professional. Not very busy though due to Covid19?
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