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California Backyard

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Elk Grove, United States

californiabackyard.com
Outdoor furniture store· Hot tub store

California Backyard Reviews | Rating 3.7 out of 5 stars (8 reviews)

California Backyard is located in Elk Grove, United States on 8457 Elk Grove Blvd. California Backyard is rated 3.7 out of 5 in the category outdoor furniture store in United States.

Address

8457 Elk Grove Blvd

Phone

+1 9166839000

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Assembly service

Open hours

...
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D

Dave Preciado

Elk Grove, CA store location - Poor communication, poor customer service and poor transparency. I will never buy here again. I purchased a outside gas grill (1,800) in August 2020 and the equipment arrived two months later, six weeks after the delivery date provided to me by the sales person. In the meantime, l planned an immediate family barbecue with the delivery due date in mind. I phoned the store at the end of the first week to ask for an delivery date update. I was told it would be another two-three weeks for delivery. I should have received courtesy calls keeping me apprised of the product. I never did. After the next three weeks expired l called the Elk Grove store and left a message for the sales person to provide me an update. He called and left me a message stating the supply chain was impacted by COVID19 and it be another one-two weeks for delivery. This is a very reasonable explanation and the sales person should have been advised me of such at the time of purchase. Poor communication. Poor customer service. I spoke to manager at the Elk Grove store and received a call from the regional manager at my request. Neither were sympathetic to my concerns about poor communication and poor customer service. When the grill arrived to the store l paid the balance due and asked the store manager if installed service was available. Affirmative. She said l would receive a call in one week which l did. The installation person left me a message and said he was busy and would call me back. I phoned him two times to no avail. He never phoned. Totally frustrated, l picked up the grill -delivery to my home was not provided as an option. POOR COMMUNICATION & POOR customer service

C

Christopher Sheehan

Not as big as you might expect. Lots of Jacuzzis.

T

Tami Stockton

Such cool merchandise, love the variety and customer service is amazing!

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Julie Gutierrez

Happened to visit store before ordering on-line, so happy I did. Great sale, great service with Jen! Thank you !

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Rick Francis

Large Xmas goody selection

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Jared Jensen

Very high prices. They Would not work with me on a price adjustment on a clearance item. They would not honor a 150 price drop. Sad, customer service disappears after the sale. Will not return and would not recommend.

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Melynda Nienow

This store is not family friendly! I brought my two small children with me to shop for patio furniture today. My children were excited to sit on and try out furniture (as any adult would when shopping) but were scolded for doing so by an employee. They were not standing or jumping on the furniture, nor were they bothering other customers. They were just picking out their favorites and sitting on them. It would have been nice if I was approached about any concerns the store had with my children, but instead they ignored me and opted to scold my kids directly. If you are in the market for patio furniture or a hot tub and have children, I highly recommend you shop elsewhere as I’m sure you will find you are not welcome at this store.

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Nita Berry

Beautiful store, lots of things to see and buy.

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