Elk Grove, United States
7410 Laguna Blvd
$$
+1 9164782478
N/A
Kerbside pickupNo-contact deliveryDeliveryDrive-throughTakeawayDine-in
Bar on siteGood for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCocktailsCoffeeComfort foodHappy-hour drinksHappy-hour foodHealthy optionsKids' menuLate-night foodQuick biteSmall platesSpiritsWine
I don’t understand what’s happened at this location. Has management changed, has training somehow ended? Or did waitresses just forget how to do their job? To start with hostess stated it would be 45 min to 1 hr wait, which wasn’t ideal but figured it would be worth the wait. However our waitress despite only attending one other table was not at all attentive at all. We needed refills, sauces and waited and waited and then waited a little longer. After about 15 min of having received our food we were asked if we needed a boxes?? As if it wasn’t obvious we were still eating & with plenty food left on plates. My brother ended up leaving a 5 dollar tip still however I disagreed on that this behavior didn’t even deserve that. We usually like and find it absolutely necessary to tip our waiters however her attitude wasn’t welcoming at all instead we were forgotten about and later rushed out. Extremely excited to start eating out as we had not done so because of the pandemic - extremely disappointed should have stayed at home honestly... thanks anyway. Please get things together for future guests.
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I liked the food from the other Chili’s locations but I just tried this location and it will definitely be my last time. The service was good and staff were nice but the food was horrible. The chicken crispers was more like chicken soggy and didn’t taste good at all. Unfortunately, this experience left me disappointed.
Awesome selection of good and they are fast. Tortilla soup is a favorite as are the chips and salsa. The fiesta explosion salad is a great fish as well.
Disgraceful. Placed an order online and given a pickup time of 7:44pm. Arrived at 7:40pm and informed them immediately. No response. Waited 15 minutes, and then called...NO answer. Finally received our food at 8:20pm, COLD! What's worse is that we could see our bag of food, waiting to be brought to us. When we tried calling them to complain, we were on hold for at least 20 minutes before someone answered the phone, and spoke with the manager. The only reason I'm giving them a 2-star instead of a 1-star is because the manager was nice and polite, and gave us a decent compensation.
Bz night for a Monday..15-20 min wait. Not to bad. Bit of a wait on food, but They were understaffed so understandable..Our server was vanessa, she was great! Had a great dinner.
Our visit was great. We had an awesome server and the food tasted great. Margaritas sealed the deal. Will be returning.
Love it here! The food is so yummy! And customer service was awesome! Very friendly staff.
Love the service and the food .. great customer service.. super clean I really recommend
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