Elk Grove, United States
9170 E Stockton Blvd
$$$
+1 9166864901
N/A
Kerbside pickupDeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeComfort foodKids' menuOrganic dishesQuick biteSmall plates
The restaurant provided great service while following covid protocols. The wait time was a bit longer then expected but Spencer was great at seating customers as quickly as he could even when some were getting rude and annoyed. He held his ground and did not let people cut the line. Georgia, our hostess was amazing. She was quick to attend to our needs and made sure that our special orders for accurate. Many thanks to both of you!!
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Yummy food n great customer service.
Food and staff were amazing! This was my first time going to this location (and only happened because this location closed later than the locations closer to me). It was a very pleasant experience with attentive and accommodating staff; and I will definitely return in the near future.
The steakburgers here are on par to what's available at Denny's. What's different is that you can get two buttermilk pancakes as a no-cost side option here (along with french fries, onion rings, fresh fruit, hash browns or side salad). At Denny's, two buttermilk pancakes with your hamburger are 2 extra.
Very disappointing customer service from manager. Online order was not working, tried multiple times 20% discount not working. Had to call for pickup. Ask rep to apply discount. She checked with her manager. Manger wouldn't not do the 20% & did not offer any discount for the inconvenience.. this was an order over 50 & mgr refuse to offer any type of customer satisfaction. Won't be supporting this location anymore!! 4/4/21
I go to this marvelous restaurant often since I enjoy the special atmosphere that is exist in this place. The team is very helpful and well trained. The service is impressively rapid. Also, the food they prepare is excellent. I frequent many times and I was never disappointed. The cost is honest. I suggest this place to to all.
Food was hot and tastey but slow to come out (45mins) despite only having 4-5 other tables. The customer service used to make me feel good about eating here. Todays service was very casual, like I was sitting at a friends house.. not a good thing if your paying restaurant prices. Small things like making eye contact when your speaking to someone can go a long way in terms of non-verbal communication. Walking the patron to their seat instead of describing where they can sit. Your tone of voice matters..I noticed the host used a softer tone with the older patrons..that was sweet..but inconsistencies in tone can be misconstrued as a difference in opinion of your patrons or a diff level quality in service. I love IHOP..our family eats here pretty often. I will be back..I hope my next experience is better.
Big shout out to Shawn. Made us feel welcomed. Appreciate the great customer service and great food. Thank you.
Deli
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