Elk Grove, United States
3159 Dwight Rd
N/A
+1 8778257922
Wheelchair-accessible car park
The pictures from this establishment were decent for the price , but they had never sent out an access code for me to view my selections of photos, so I had to email an agent, after a month of waiting, to finally see my proofs. IMO, pretty unprofessional \u200d️. Also we have tried calling this place on multiple days for a month, and no one picked up nor got back to us. It wasn’t until they asked people to use their website, when I finally got to make an appointment. Even with the website it was still trash . It constantly made me change my password and even when I made an account, it wouldn't authorize me to login. Honestly you would be better off taking photos under another photography company. \u200d️
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Great places for seniors and family portraits. The staffs are very courteous and nice. The places is clean and I kept seeing staff using cleaner to sanitized equipment and materials after each used. Very important for dealing with COVID-19. Only things I don’t like is there phone and recording systems. Very inconvenient and difficult to get hold of a live operator for simple questions. Need improvement in this area.
Experience at the studio was great I guess. Very disappointed how they messed up on selecting the picture I wanted for the yearbook. I had selected the picture I wanted AT THE STUDIO. Along with that we are suppose to receive an email a few weeks later about us picking the photo (which I did receive). The site DID NOT let me select the picture I wanted in the yearbook. So, I wanted to be sure by messaging the online agent. THEY SAID THEY SELECTED THE ONE I WANTED AND THAT IT IS ALL SET. Fast forward school had release the pictures of students for the yearbook. And I was extreme upset to see that it is not the photo I had selected TWO TIMES.// Overall, how can you still not send the correct photo after I let you know twice. My school said they cannot change it because they only receive the photos Lifetouch/Prestige Portrait sends them and because of that THE WRONG PICTURE GOT PUT IN. The school does not have access to all my photos, so how could they have made a mistake... Prestige Portraits/Lifetouch, do better next time, I am extremely disappointed and upset.
Large selection of back drops, great photographers
Deli
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