Elkridge, United States
8251 Gateway Overlook Dr
N/A
+14108729448
I had my contractor wait for the delivery of the appliances since Best Buy requires somebody over 18 years of age. The appliances were delivered but not installed and they took my old range that was not supposed to be taken, after several calls and two trips to the store this is the email I received from the manager in response to getting my stove back. The response was not that I was getting my stove back but that I will get a 10% discount on a new or 20% on an open box when I BOUGHT a replacement for the stove that they took. I realize that I should have checked the reviews before buying but I am not sure how they stay in business with not one good review.
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If I could give it no stars, I would. The delivery date was changed 3 or times. even though I was told the item was in stock and would get it in a few days. I was called the morning of delivery by the driver saying that he would be there in 15 minutes. He never showed up and when I finally got in touch with him, he said that he was told my order was cancelled the day before. So WHY did he call me? Many, many other issues. Then after I cancelled the order, I got a call saying they needed my credit card # in order to process the return. I called back with my number and was told I didn't need my number and that my account was credited. I ended up ordering the same item from Lowes and got it the next day. WILL NEVER DEAL WITH PACIFIC KITCHEN AGAIN AND SUGGEST THAT YOU NOT EITHER.
They just lost a 5k sale after treating me terribly. Bought a very nice cooktop, and was told repeatedly that they had to be there when the countertop was installed - or that I wouldn't get the manufacturer's warranty. Bent over backward to coordinate contractor, countertop, and Pacific showing up at the same time. Then they claim its the reverse, and tell me conflicting information about whether they will actually show up 5 different ways in under 48 hours. Manager can't even muster an apology, and made no attempt at remediation. Take your business elsewhere. They don't care at all here.
Absolutely terrible. They swapped a refrigerator and it came with the glass shelves broken inside. Several months later they got another from the factory, they said it was an issue with them. The refrigerator came here with broken glass shelves again. Unexceptable!
They're the worst of the worst. I have been without a working dryer for three weeks and I got it fixed, but it still didn't work, so I did a return/ exchange and they delivered my dryer with a huge dent on it, not I have to wait for almost another week for a machine, they're horrible. I am just going to return my purchases from them and go to Lowes, where they have next day shipping. Pacific is the worst, won't be buying my other appliances from them.
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