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Suma

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Elland, United Kingdom

suma.coop
Food products supplier· Distribution service· Wholesaler

Suma Reviews | Rating 4.2 out of 5 stars (5 reviews)

Suma is located in Elland, United Kingdom on G15, Lowfields Business Park, Lacy Way. Suma is rated 4.2 out of 5 in the category food products supplier in United Kingdom.

Address

G15, Lowfields Business Park, Lacy Way

Phone

+44 1422313840

Service options

Delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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M

Martin A

let's hope after the problems of the last 4 months the wholefood sector as a group come together and find ways to solve these issues in an honest and creative ways. Whilst its one thing to be panicking at the end of March, but to be in the same situation late July you have to face up to some big problems need sorting which others food retailers have already found a way through One does not want to be\ biting the hand that feeds you\ but when there is an actually failing on that score, hopefully when I try to place an order in the future,I won't be disappointed to be greeted with \we are sorry we cannot take an order from you\ starting by finding the real causes and not just complacently pinning them solely on the pandemic, which obviously has caught us all out to some extent, but this goes beyond that I feel, resulting in a much more extreme situation lets not forget you've done a good job over the years, , but have perhaps looked after yourselves too well with a degree of complacency with the workers cooperative, taking eyes off the ball, overlooking the customer, in my case over 35 years,s. the wasted chance to satisfy the increased demand by \changes to buying habits\ which has instead isolated those potential new customers and forced this long standing account holder to look a the supermarket sector to provide their needs can't be overlooked not possible to rate you on current performance so 2 stars will do ma

L

Ludovic Piot-Williams

Don't bother with them! They are just not interested about helping other business. It's always been very difficult to place an order with them. Most of the time, you place your order, then they come back to you saying that some lines are out of stock and then they won't be able to deliver, because it's not enough. When you ask them if they can let you know when things are available, they just don't want. On a few occasion, we spoke to quite rude people with some customer service skills. Anyway, mostly because it's been hard to place some order with them, we've ended up not placing any orders for the past few months. Now, with the pandemic, they just don't want to serve us, because we haven't placed any order recently.... How, would we be able to place an order? Just unbelievable! I'm not saying, because it's a Cooperative they should be much nicer than any other wholesaler, but that doesn't give them any right to be so difficult and even rude. It looks like we are not the only ones here to have the same experience. Unfortunately, because we've mainly had bad experience recently... it doesn't come as a surprise. They are plenty of other good people to work with, if working with nice and helpful suppliers is important for you, then just avoid them. They don't deserve any business at all. Rude and not efficient at all! By the way, shame they is no 0 Star Option, they don't even deserve a single Star!

A

Andy Middleton

It's been a pleasure to deal with Suma, on and off, for around 20 years. I love their mentality, their culture and their products. If they get things wrong, they fix them. Always delivered with a smile.

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Yorkshire Pudding

The new Alter/Native bodycare range is excellent, the gift sets make great presents. The activated charcoal bar is a personal favourite along with the shaving bar, which foams up brilliantly for a smooth and comfortable shave. The whole range is great and smells wonderful.

A

Alexis R

Great cooperative organisation. 10/10, would undermine the very foundations of capitalism via ethically sourced whole foods at wholesale prices again.

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